FCC Consumer Complaints – 12 August 2026
Introduction
On 12 August 2026, the Federal Communications Commission recorded 1588 consumer complaints relating to telecommunications services, this represented a decline from the 1667 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1588
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (606)
- Most reported state/territory
- California (181)
Where the complaints came from
On 12 August 2026, the 1588 complaints recorded by the Federal Communications Commission were reported from 997 cities across 52 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 181 | 11.4% |
| Texas | 150 | 9.4% |
| Florida | 137 | 8.6% |
| New York | 83 | 5.2% |
| Pennsylvania | 83 | 5.2% |
| Illinois | 70 | 4.4% |
| North Carolina | 67 | 4.2% |
| Georgia | 52 | 3.3% |
| Colorado | 50 | 3.1% |
| Ohio | 49 | 3.1% |
| Other states and territories | 666 | 41.9% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1257 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1257 | 79.2% |
| Internet | 270 | 17.0% |
| TV | 31 | 2.0% |
| Radio | 14 | 0.9% |
| Emergency | 13 | 0.8% |
| Accessibility | 2 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1257 complaints were recorded in this category, representing 79.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 606 | 48.2% |
| Billing | 340 | 27.0% |
| Equipment | 94 | 7.5% |
| Availability (including rural call completion) | 84 | 6.7% |
| Number Portability (keeping your number if you change providers) | 46 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 44 | 3.5% |
| Privacy | 18 | 1.4% |
| Interference (including signal jammers) | 13 | 1.0% |
| Junk Faxes | 5 | 0.4% |
| Rural Call Completion | 3 | 0.2% |
| Slamming (change of your carrier without permission) | 3 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
270 complaints were recorded in this category, representing 17.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 133 | 49.3% |
| Availability | 64 | 23.7% |
| Equipment | 27 | 10.0% |
| Interference | 17 | 6.3% |
| Speed | 16 | 5.9% |
| Privacy | 13 | 4.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
31 complaints were recorded in this category, representing 2.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 41.9% |
| Loud Commercials | 7 | 22.6% |
| Availability | 6 | 19.4% |
| Equipment | 3 | 9.7% |
| Indecency | 2 | 6.5% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 606 complaints relating to unwanted calls were recorded on this date, representing 38.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (369) 216-6437 | 26 | 4.3% |
| (309) 301-1881 | 4 | 0.7% |
| (877) 578-1922 | 4 | 0.7% |
| (877) 885-3044 | 3 | 0.5% |
| (217) 394-8983 | 2 | 0.3% |
| (855) 564-4854 | 2 | 0.3% |
| (872) 201-4160 | 2 | 0.3% |
| (877) 495-1083 | 2 | 0.3% |
| (877) 541-5718 | 2 | 0.3% |
| (877) 556-9255 | 2 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (369) 216-6437 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.