FCC Consumer Complaints – 13 August 2026
Introduction
On Thursday, 13 August 2026, the Federal Communications Commission recorded 1800 consumer complaints relating to telecommunications services, this represented an increase from the 1588 complaints recorded the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1800
- States & territories reporting
- 52
- Most common issue
- Billing (634)
- Most reported state/territory
- California (202)
Where the complaints came from
Reports recorded on 13 August 2026 show 1800 complaints originating from 1074 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 202 | 11.2% |
| Florida | 182 | 10.1% |
| Texas | 154 | 8.6% |
| Pennsylvania | 92 | 5.1% |
| New York | 88 | 4.9% |
| North Carolina | 73 | 4.1% |
| Georgia | 67 | 3.7% |
| New Jersey | 63 | 3.5% |
| Ohio | 60 | 3.3% |
| Illinois | 56 | 3.1% |
| Other states and territories | 763 | 42.4% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 1435 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1435 | 79.7% |
| Internet | 291 | 16.2% |
| TV | 51 | 2.8% |
| Emergency | 8 | 0.4% |
| Accessibility | 5 | 0.3% |
| Radio | 5 | 0.3% |
| Request for Dispute Assistance | 5 | 0.3% |
Phone complaints
1435 complaints were recorded in this category, representing 79.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 614 | 42.8% |
| Billing | 472 | 32.9% |
| Availability (including rural call completion) | 107 | 7.5% |
| Equipment | 97 | 6.8% |
| Number Portability (keeping your number if you change providers) | 61 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 40 | 2.8% |
| Privacy | 15 | 1.0% |
| Interference (including signal jammers) | 11 | 0.8% |
| Junk Faxes | 10 | 0.7% |
| Rural Call Completion | 4 | 0.3% |
| Slamming (change of your carrier without permission) | 4 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
291 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 141 | 48.5% |
| Availability | 58 | 19.9% |
| Equipment | 29 | 10.0% |
| Speed | 29 | 10.0% |
| Interference | 28 | 9.6% |
| Privacy | 6 | 2.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
51 complaints were recorded in this category, representing 2.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 41.2% |
| Loud Commercials | 13 | 25.5% |
| Equipment | 7 | 13.7% |
| Availability | 5 | 9.8% |
| Indecency | 2 | 3.9% |
| Interference | 2 | 3.9% |
| Privacy | 1 | 2.0% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
614 complaints relating to unwanted calls were recorded on this date, accounting for 34.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (369) 216-6437 | 25 | 4.1% |
| (888) 269-4013 | 5 | 0.8% |
| (217) 394-8983 | 4 | 0.7% |
| (877) 556-9255 | 3 | 0.5% |
| (877) 957-0344 | 3 | 0.5% |
| (309) 301-1881 | 2 | 0.3% |
| (412) 314-8040 | 2 | 0.3% |
| (443) 609-8686 | 2 | 0.3% |
| (855) 564-6598 | 2 | 0.3% |
| (866) 386-4905 | 2 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (369) 216-6437 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.