FCC Consumer Complaints – 14 August 2026
Introduction
On 14 August 2026, 1675 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1800 complaints recorded the day before. The complaints came from 51 states and territories, with Florida reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1675
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (630)
- Most reported state/territory
- Florida (164)
Where the complaints came from
On 14 August 2026, the 1675 complaints recorded by the Federal Communications Commission were reported from 1017 cities across 51 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. A notable concentration at the city level was observed in Minnesota, where Starbuck accounted for 30 of the 44 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 164 | 9.8% |
| California | 162 | 9.7% |
| Texas | 152 | 9.1% |
| New York | 83 | 5.0% |
| Georgia | 67 | 4.0% |
| Pennsylvania | 67 | 4.0% |
| New Jersey | 64 | 3.8% |
| Colorado | 59 | 3.5% |
| North Carolina | 59 | 3.5% |
| Illinois | 55 | 3.3% |
| Other states and territories | 743 | 44.4% |
Location highlight
A large share of complaints in Minnesota originated from Starbuck, which accounted for most reports within the state.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1325 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1325 | 79.1% |
| Internet | 269 | 16.1% |
| TV | 52 | 3.1% |
| Radio | 18 | 1.1% |
| Accessibility | 6 | 0.4% |
| Emergency | 5 | 0.3% |
Phone complaints
1325 complaints were recorded in this category, representing 79.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 630 | 47.5% |
| Billing | 323 | 24.4% |
| Availability (including rural call completion) | 121 | 9.1% |
| Equipment | 94 | 7.1% |
| Number Portability (keeping your number if you change providers) | 72 | 5.4% |
| Cramming (unauthorized charges on your phone bill) | 41 | 3.1% |
| Interference (including signal jammers) | 18 | 1.4% |
| Privacy | 15 | 1.1% |
| Slamming (change of your carrier without permission) | 5 | 0.4% |
| Junk Faxes | 3 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
269 complaints were recorded in this category, representing 16.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 138 | 51.3% |
| Availability | 43 | 16.0% |
| Equipment | 35 | 13.0% |
| Interference | 30 | 11.2% |
| Speed | 15 | 5.6% |
| Privacy | 8 | 3.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
52 complaints were recorded in this category, representing 3.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 44.2% |
| Loud Commercials | 9 | 17.3% |
| Equipment | 6 | 11.5% |
| Availability | 5 | 9.6% |
| Indecency | 3 | 5.8% |
| Interference | 3 | 5.8% |
| Privacy | 3 | 5.8% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
Unwanted calls
630 complaints relating to unwanted calls were recorded on this date, accounting for 37.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (369) 216-6437 | 17 | 2.7% |
| (320) 316-9294 | 7 | 1.1% |
| (800) 318-0287 | 7 | 1.1% |
| (877) 578-3253 | 6 | 1.0% |
| (877) 372-0814 | 4 | 0.6% |
| (217) 394-8983 | 3 | 0.5% |
| (817) 803-8584 | 3 | 0.5% |
| (833) 775-3151 | 3 | 0.5% |
| (866) 771-5747 | 3 | 0.5% |
| (877) 556-9255 | 3 | 0.5% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (369) 216-6437 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.