FCC Consumer Complaints – 17 August 2026
Introduction
A total of 1501 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 17 August 2026, complaint volume increased from 628 complaints the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1501
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (477)
- Most reported state/territory
- California (162)
Where the complaints came from
On 17 August 2026, the 1501 complaints recorded by the Federal Communications Commission were reported from 945 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 162 | 10.8% |
| Florida | 157 | 10.5% |
| Texas | 139 | 9.3% |
| Pennsylvania | 84 | 5.6% |
| New York | 70 | 4.7% |
| North Carolina | 54 | 3.6% |
| New Jersey | 53 | 3.5% |
| Georgia | 47 | 3.1% |
| Illinois | 45 | 3.0% |
| Massachusetts | 41 | 2.7% |
| Other states and territories | 649 | 43.2% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 1187 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1187 | 79.1% |
| Internet | 248 | 16.5% |
| TV | 45 | 3.0% |
| Radio | 10 | 0.7% |
| Emergency | 7 | 0.5% |
| Accessibility | 2 | 0.1% |
| Request for Dispute Assistance | 2 | 0.1% |
Phone complaints
1187 complaints were recorded in this category, representing 79.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 477 | 40.2% |
| Billing | 344 | 29.0% |
| Availability (including rural call completion) | 119 | 10.0% |
| Equipment | 101 | 8.5% |
| Number Portability (keeping your number if you change providers) | 73 | 6.1% |
| Cramming (unauthorized charges on your phone bill) | 29 | 2.4% |
| Privacy | 17 | 1.4% |
| Interference (including signal jammers) | 15 | 1.3% |
| Slamming (change of your carrier without permission) | 6 | 0.5% |
| Junk Faxes | 4 | 0.3% |
| Rural Call Completion | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
248 complaints were recorded in this category, representing 16.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 113 | 45.6% |
| Availability | 49 | 19.8% |
| Equipment | 31 | 12.5% |
| Interference | 28 | 11.3% |
| Privacy | 15 | 6.0% |
| Speed | 12 | 4.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
45 complaints were recorded in this category, representing 3.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 35.6% |
| Privacy | 12 | 26.7% |
| Equipment | 6 | 13.3% |
| Availability | 4 | 8.9% |
| Loud Commercials | 4 | 8.9% |
| Indecency | 2 | 4.4% |
| Interference | 1 | 2.2% |
Billing and Privacy were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 477 complaints relating to unwanted calls on this date, representing 31.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (321) 395-8702 | 9 | 1.9% |
| (877) 578-2514 | 5 | 1.0% |
| (369) 216-6437 | 3 | 0.6% |
| (555) 555-5555 | 2 | 0.4% |
| (775) 540-3398 | 2 | 0.4% |
| (833) 662-5812 | 2 | 0.4% |
| (888) 552-4568 | 2 | 0.4% |
| (201) 474-1293 | 1 | 0.2% |
| (202) 280-5402 | 1 | 0.2% |
| (202) 344-7940 | 1 | 0.2% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (321) 395-8702 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.