FCC Consumer Complaints – 16 August 2026
Introduction
On 16 August 2026, 628 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 852 complaints recorded the previous day. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Billing, accounting for 218 complaints.
Key statistics
- Total complaints
- 628
- States & territories reporting
- 48
- Most common issue
- Billing (218)
- Most reported state/territory
- California (80)
Where the complaints came from
A total of 628 complaints were recorded on 16 August 2026, with reports originating from 459 cities in 48 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 80 | 12.7% |
| Texas | 60 | 9.6% |
| New York | 39 | 6.2% |
| Florida | 37 | 5.9% |
| New Jersey | 32 | 5.1% |
| Pennsylvania | 32 | 5.1% |
| Illinois | 23 | 3.7% |
| Georgia | 21 | 3.3% |
| Washington | 20 | 3.2% |
| North Carolina | 19 | 3.0% |
| Other states and territories | 265 | 42.2% |
Location highlight
California had the widest distribution of complaints, with reports originating from 59 different cities.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 459 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 459 | 73.1% |
| Internet | 128 | 20.4% |
| TV | 22 | 3.5% |
| Radio | 8 | 1.3% |
| Emergency | 6 | 1.0% |
| Accessibility | 5 | 0.8% |
Phone complaints
459 complaints were recorded in this category, representing 73.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 150 | 32.7% |
| Unwanted Calls | 98 | 21.4% |
| Availability (including rural call completion) | 71 | 15.5% |
| Equipment | 54 | 11.8% |
| Number Portability (keeping your number if you change providers) | 41 | 8.9% |
| Cramming (unauthorized charges on your phone bill) | 25 | 5.4% |
| Interference (including signal jammers) | 11 | 2.4% |
| Privacy | 6 | 1.3% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
| Rural Call Completion | 1 | 0.2% |
The remaining complaints in this category were spread across several issues, including Billing, Unwanted Calls and Availability (including rural call completion).
Internet complaints
128 complaints were recorded in this category, representing 20.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 46.9% |
| Availability | 32 | 25.0% |
| Interference | 13 | 10.2% |
| Equipment | 11 | 8.6% |
| Speed | 7 | 5.5% |
| Privacy | 4 | 3.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.