FCC Consumer Complaints – 19 August 2026
Introduction
A total of 1699 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 19 August 2026, complaint volume increased from 1631 complaints the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1699
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (681)
- Most reported state/territory
- California (188)
Where the complaints came from
A total of 1699 complaints were recorded on 19 August 2026, with reports originating from 1033 cities in 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 188 | 11.1% |
| Texas | 148 | 8.7% |
| Florida | 139 | 8.2% |
| New York | 83 | 4.9% |
| Pennsylvania | 77 | 4.5% |
| North Carolina | 74 | 4.4% |
| Illinois | 66 | 3.9% |
| New Jersey | 66 | 3.9% |
| Ohio | 58 | 3.4% |
| Virginia | 51 | 3.0% |
| Other states and territories | 748 | 44.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1358 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1358 | 79.9% |
| Internet | 264 | 15.5% |
| TV | 41 | 2.4% |
| Radio | 19 | 1.1% |
| Emergency | 9 | 0.5% |
| Accessibility | 6 | 0.4% |
| Request for Dispute Assistance | 2 | 0.1% |
Phone complaints
1358 complaints were recorded in this category, representing 79.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 681 | 50.1% |
| Billing | 331 | 24.4% |
| Equipment | 97 | 7.1% |
| Availability (including rural call completion) | 90 | 6.6% |
| Number Portability (keeping your number if you change providers) | 72 | 5.3% |
| Cramming (unauthorized charges on your phone bill) | 33 | 2.4% |
| Interference (including signal jammers) | 23 | 1.7% |
| Privacy | 16 | 1.2% |
| Junk Faxes | 9 | 0.7% |
| Rural Call Completion | 2 | 0.1% |
| Slamming (change of your carrier without permission) | 2 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
264 complaints were recorded in this category, representing 15.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 112 | 42.4% |
| Availability | 58 | 22.0% |
| Equipment | 39 | 14.8% |
| Speed | 25 | 9.5% |
| Interference | 21 | 8.0% |
| Privacy | 9 | 3.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
41 complaints were recorded in this category, representing 2.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 41.5% |
| Loud Commercials | 9 | 22.0% |
| Indecency | 5 | 12.2% |
| Availability | 4 | 9.8% |
| Equipment | 3 | 7.3% |
| Interference | 2 | 4.9% |
| Privacy | 1 | 2.4% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
Unwanted calls
681 complaints relating to unwanted calls were recorded on this date, accounting for 40.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (321) 395-8702 | 26 | 3.8% |
| (866) 771-5090 | 6 | 0.9% |
| (877) 556-9255 | 4 | 0.6% |
| (888) 269-4791 | 4 | 0.6% |
| (866) 771-6794 | 3 | 0.4% |
| (217) 394-8983 | 2 | 0.3% |
| (369) 216-6437 | 2 | 0.3% |
| (771) 222-1907 | 2 | 0.3% |
| (833) 662-5812 | 2 | 0.3% |
| (833) 684-0936 | 2 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (321) 395-8702 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.