FCC Consumer Complaints – 20 August 2026
Introduction
On Thursday, 20 August 2026, the Federal Communications Commission recorded 1706 consumer complaints relating to telecommunications services, this represented an increase from the 1699 complaints recorded the day before. Reports were received from 53 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1706
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (633)
- Most reported state/territory
- California (205)
Where the complaints came from
A total of 1706 complaints were recorded on 20 August 2026, with reports originating from 1047 cities in 53 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 205 | 12.0% |
| Florida | 139 | 8.1% |
| Texas | 139 | 8.1% |
| New York | 95 | 5.6% |
| Pennsylvania | 84 | 4.9% |
| New Jersey | 66 | 3.9% |
| Ohio | 58 | 3.4% |
| Illinois | 55 | 3.2% |
| Georgia | 50 | 2.9% |
| North Carolina | 50 | 2.9% |
| Other states and territories | 765 | 44.8% |
Location highlight
Complaints in California were reported across 124 cities, the widest spread observed on this date.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 1325 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1325 | 77.7% |
| Internet | 311 | 18.2% |
| TV | 38 | 2.2% |
| Radio | 15 | 0.9% |
| Emergency | 8 | 0.5% |
| Accessibility | 7 | 0.4% |
| Request for Dispute Assistance | 2 | 0.1% |
Phone complaints
1325 complaints were recorded in this category, representing 77.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 633 | 47.8% |
| Billing | 327 | 24.7% |
| Availability (including rural call completion) | 114 | 8.6% |
| Equipment | 108 | 8.2% |
| Number Portability (keeping your number if you change providers) | 70 | 5.3% |
| Cramming (unauthorized charges on your phone bill) | 41 | 3.1% |
| Interference (including signal jammers) | 13 | 1.0% |
| Privacy | 13 | 1.0% |
| Junk Faxes | 2 | 0.2% |
| Rural Call Completion | 2 | 0.2% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
311 complaints were recorded in this category, representing 18.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 124 | 39.9% |
| Availability | 71 | 22.8% |
| Equipment | 32 | 10.3% |
| Interference | 32 | 10.3% |
| Speed | 32 | 10.3% |
| Privacy | 20 | 6.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
38 complaints were recorded in this category, representing 2.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 39.5% |
| Equipment | 7 | 18.4% |
| Availability | 5 | 13.2% |
| Loud Commercials | 5 | 13.2% |
| Indecency | 2 | 5.3% |
| Privacy | 2 | 5.3% |
| Interference | 1 | 2.6% |
The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability.
Unwanted calls
633 complaints relating to unwanted calls were recorded on this date, accounting for 37.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (321) 395-8702 | 7 | 1.1% |
| (858) 666-9980 | 6 | 0.9% |
| (866) 771-5090 | 4 | 0.6% |
| (369) 216-6437 | 3 | 0.5% |
| (866) 771-6747 | 3 | 0.5% |
| (888) 269-2953 | 3 | 0.5% |
| (888) 912-1570 | 3 | 0.5% |
| (202) 658-6125 | 2 | 0.3% |
| (227) 288-9688 | 2 | 0.3% |
| (833) 684-0936 | 2 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (321) 395-8702 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.