FCC Consumer Complaints – 21 August 2026
Introduction
On Friday, 21 August 2026, 2587 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 1706 complaints recorded the day before. Reports were received from 51 states and territories, with Texas recording slightly more complaints than other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 2587
- States & territories reporting
- 51
- Most common issue
- Billing (679)
- Most reported state/territory
- Texas (242)
Where the complaints came from
On 21 August 2026, the 2587 complaints recorded by the Federal Communications Commission were reported from 1339 cities across 51 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 242 | 9.4% |
| California | 197 | 7.6% |
| Florida | 185 | 7.2% |
| Georgia | 146 | 5.6% |
| Illinois | 138 | 5.3% |
| Ohio | 121 | 4.7% |
| North Carolina | 118 | 4.6% |
| New York | 94 | 3.6% |
| Louisiana | 92 | 3.6% |
| New Jersey | 80 | 3.1% |
| Other states and territories | 1173 | 45.3% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 2019 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 2019 | 78.0% |
| Internet | 494 | 19.1% |
| TV | 44 | 1.7% |
| Radio | 17 | 0.7% |
| Emergency | 10 | 0.4% |
| Request for Dispute Assistance | 3 | 0.1% |
Phone complaints
2019 complaints were recorded in this category, representing 78.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 648 | 32.1% |
| Billing | 492 | 24.4% |
| Equipment | 352 | 17.4% |
| Availability (including rural call completion) | 288 | 14.3% |
| Number Portability (keeping your number if you change providers) | 80 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 76 | 3.8% |
| Interference (including signal jammers) | 59 | 2.9% |
| Privacy | 17 | 0.8% |
| Rural Call Completion | 5 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
494 complaints were recorded in this category, representing 19.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 167 | 33.8% |
| Availability | 109 | 22.1% |
| Speed | 83 | 16.8% |
| Interference | 64 | 13.0% |
| Equipment | 50 | 10.1% |
| Privacy | 21 | 4.3% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
44 complaints were recorded in this category, representing 1.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 45.5% |
| Loud Commercials | 6 | 13.6% |
| Indecency | 5 | 11.4% |
| Availability | 4 | 9.1% |
| Equipment | 4 | 9.1% |
| Interference | 4 | 9.1% |
Billing represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
Unwanted calls
648 complaints relating to unwanted calls were recorded on this date, accounting for 25% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (331) 888-1773 | 6 | 0.9% |
| (855) 580-2593 | 5 | 0.8% |
| (858) 666-9980 | 5 | 0.8% |
| (321) 395-8702 | 4 | 0.6% |
| (855) 994-0073 | 3 | 0.5% |
| (601) 202-0790 | 2 | 0.3% |
| (877) 578-1823 | 2 | 0.3% |
| (888) 269-2953 | 2 | 0.3% |
| (201) 356-3158 | 1 | 0.2% |
| (201) 365-2099 | 1 | 0.2% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (331) 888-1773 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.