FCC Consumer Complaints – 23 August 2026
Introduction
A total of 722 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 23 August 2026, this was lower than the 1108 complaints recorded the previous day. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 722
- States & territories reporting
- 47
- Most common issue
- Billing (239)
- Most reported state/territory
- California (92)
Where the complaints came from
Across 519 cities in 47 states and territories, a total of 722 complaints were recorded on 23 August 2026. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 92 | 12.7% |
| Texas | 67 | 9.3% |
| Florida | 56 | 7.8% |
| New York | 49 | 6.8% |
| Pennsylvania | 48 | 6.6% |
| North Carolina | 32 | 4.4% |
| Georgia | 27 | 3.7% |
| Ohio | 27 | 3.7% |
| New Jersey | 26 | 3.6% |
| Michigan | 25 | 3.5% |
| Other states and territories | 273 | 37.8% |
Location highlight
Complaints in California were reported across 66 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 498 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 498 | 69.0% |
| Internet | 168 | 23.3% |
| TV | 33 | 4.6% |
| Radio | 13 | 1.8% |
| Emergency | 8 | 1.1% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
498 complaints were recorded in this category, representing 69.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 164 | 32.9% |
| Unwanted Calls | 137 | 27.5% |
| Equipment | 57 | 11.4% |
| Availability (including rural call completion) | 47 | 9.4% |
| Number Portability (keeping your number if you change providers) | 29 | 5.8% |
| Cramming (unauthorized charges on your phone bill) | 26 | 5.2% |
| Interference (including signal jammers) | 18 | 3.6% |
| Privacy | 15 | 3.0% |
| Slamming (change of your carrier without permission) | 4 | 0.8% |
| Rural Call Completion | 1 | 0.2% |
The largest share of complaints in this category related to Billing and Unwanted Calls, with fewer reports falling into other issue types.
Internet complaints
168 complaints were recorded in this category, representing 23.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 70 | 41.7% |
| Availability | 35 | 20.8% |
| Interference | 22 | 13.1% |
| Speed | 17 | 10.1% |
| Equipment | 16 | 9.5% |
| Privacy | 8 | 4.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
33 complaints were recorded in this category, representing 4.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 10 | 30.3% |
| Indecency | 6 | 18.2% |
| Billing | 5 | 15.2% |
| Availability | 4 | 12.1% |
| Equipment | 3 | 9.1% |
| Privacy | 3 | 9.1% |
| Interference | 1 | 3.0% |
The remaining complaints in this category were spread across several issues, including Loud Commercials, Indecency and Billing.
Unwanted calls
There were 137 complaints relating to unwanted calls on this date, representing 19% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 961-0842 | 7 | 5.1% |
| (866) 386-5418 | 4 | 2.9% |
| (833) 684-5458 | 2 | 1.5% |
| (202) 683-0305 | 1 | 0.7% |
| (214) 829-0370 | 1 | 0.7% |
| (253) 342-0964 | 1 | 0.7% |
| (301) 453-2300 | 1 | 0.7% |
| (312) 906-7154 | 1 | 0.7% |
| (314) 628-0191 | 1 | 0.7% |
| (331) 888-1773 | 1 | 0.7% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Unwanted call complaints were spread across multiple call types with similar counts.
- (877) 961-0842 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.