FCC Consumer Complaints – 25 August 2026
Introduction
On 25 August 2026, the Federal Communications Commission recorded 1679 consumer complaints relating to telecommunications services, this was higher than the 1545 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1679
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (589)
- Most reported state/territory
- California (233)
Where the complaints came from
The 1679 complaints recorded on 25 August 2026 were submitted from 1014 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 233 | 13.9% |
| Florida | 163 | 9.7% |
| Texas | 126 | 7.5% |
| New York | 79 | 4.7% |
| North Carolina | 73 | 4.3% |
| Pennsylvania | 64 | 3.8% |
| Illinois | 58 | 3.5% |
| New Jersey | 58 | 3.5% |
| Georgia | 56 | 3.3% |
| Ohio | 53 | 3.2% |
| Other states and territories | 715 | 42.6% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 1341 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1341 | 79.9% |
| Internet | 272 | 16.2% |
| TV | 44 | 2.6% |
| Radio | 14 | 0.8% |
| Emergency | 5 | 0.3% |
| Accessibility | 3 | 0.2% |
Phone complaints
1341 complaints were recorded in this category, representing 79.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 589 | 43.9% |
| Billing | 392 | 29.2% |
| Equipment | 105 | 7.8% |
| Availability (including rural call completion) | 91 | 6.8% |
| Number Portability (keeping your number if you change providers) | 72 | 5.4% |
| Cramming (unauthorized charges on your phone bill) | 45 | 3.4% |
| Privacy | 20 | 1.5% |
| Interference (including signal jammers) | 13 | 1.0% |
| Junk Faxes | 6 | 0.4% |
| Slamming (change of your carrier without permission) | 5 | 0.4% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
272 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 123 | 45.2% |
| Availability | 49 | 18.0% |
| Equipment | 46 | 16.9% |
| Interference | 24 | 8.8% |
| Speed | 22 | 8.1% |
| Privacy | 8 | 2.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
44 complaints were recorded in this category, representing 2.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 36.4% |
| Equipment | 10 | 22.7% |
| Indecency | 8 | 18.2% |
| Loud Commercials | 4 | 9.1% |
| Availability | 3 | 6.8% |
| Interference | 3 | 6.8% |
Complaints in this category covered a range of issues, including Billing, Equipment and Indecency.
Unwanted calls
589 complaints relating to unwanted calls were recorded on this date, accounting for 35.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 771-4592 | 10 | 1.7% |
| (866) 398-3178 | 7 | 1.2% |
| (626) 877-7833 | 5 | 0.8% |
| (321) 395-8702 | 4 | 0.7% |
| (855) 357-2126 | 3 | 0.5% |
| (855) 580-2323 | 3 | 0.5% |
| (877) 556-9255 | 3 | 0.5% |
| (601) 202-1025 | 2 | 0.3% |
| (816) 342-4289 | 2 | 0.3% |
| (833) 652-4072 | 2 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 771-4592 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.