FCC Consumer Complaints – 2 September 2026
Introduction
On 2 September 2026, 1670 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1773 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1670
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (616)
- Most reported state/territory
- California (177)
Where the complaints came from
The 1670 complaints recorded on 2 September 2026 were submitted from 1018 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 177 | 10.6% |
| Texas | 162 | 9.7% |
| Florida | 150 | 9.0% |
| New York | 89 | 5.3% |
| Illinois | 77 | 4.6% |
| Georgia | 69 | 4.1% |
| Pennsylvania | 62 | 3.7% |
| New Jersey | 58 | 3.5% |
| Ohio | 58 | 3.5% |
| Virginia | 54 | 3.2% |
| Other states and territories | 714 | 42.8% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1291 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1291 | 77.3% |
| Internet | 298 | 17.8% |
| TV | 50 | 3.0% |
| Radio | 18 | 1.1% |
| Emergency | 8 | 0.5% |
| Accessibility | 4 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1291 complaints were recorded in this category, representing 77.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 616 | 47.7% |
| Billing | 334 | 25.9% |
| Equipment | 106 | 8.2% |
| Availability (including rural call completion) | 91 | 7.0% |
| Number Portability (keeping your number if you change providers) | 56 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 42 | 3.3% |
| Interference (including signal jammers) | 20 | 1.5% |
| Privacy | 14 | 1.1% |
| Junk Faxes | 7 | 0.5% |
| Slamming (change of your carrier without permission) | 3 | 0.2% |
| Rural Call Completion | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
298 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 142 | 47.7% |
| Availability | 65 | 21.8% |
| Equipment | 32 | 10.7% |
| Interference | 31 | 10.4% |
| Speed | 20 | 6.7% |
| Privacy | 8 | 2.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
50 complaints were recorded in this category, representing 3.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 46.0% |
| Availability | 8 | 16.0% |
| Loud Commercials | 8 | 16.0% |
| Equipment | 3 | 6.0% |
| Indecency | 3 | 6.0% |
| Interference | 2 | 4.0% |
| Privacy | 2 | 4.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
616 complaints relating to unwanted calls were recorded on this date, accounting for 36.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (781) 205-2775 | 6 | 1.0% |
| (202) 212-9277 | 2 | 0.3% |
| (256) 263-5639 | 2 | 0.3% |
| (833) 746-0697 | 2 | 0.3% |
| (845) 357-4663 | 2 | 0.3% |
| (201) 356-3157 | 1 | 0.2% |
| (202) 210-9767 | 1 | 0.2% |
| (202) 276-8174 | 1 | 0.2% |
| (202) 290-6927 | 1 | 0.2% |
| (202) 352-3710 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 269-0263 | 12 | 1.9% |
| (844) 502-3253 | 10 | 1.6% |
| (888) 912-0671 | 9 | 1.5% |
| (830) 431-9830 | 6 | 1.0% |
| (877) 556-9255 | 6 | 1.0% |
| (218) 200-0797 | 4 | 0.6% |
| (618) 717-1867 | 4 | 0.6% |
| (321) 866-1469 | 3 | 0.5% |
| (855) 357-2097 | 3 | 0.5% |
| (855) 994-2036 | 3 | 0.5% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 269-0263 was reported slightly more often than other business contact numbers.
- (781) 205-2775 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.