FCC Consumer Complaints – 1 September 2026
Introduction
A total of 1773 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 1 September 2026, this was higher than the 1622 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1773
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (635)
- Most reported state/territory
- California (191)
Where the complaints came from
A total of 1773 complaints were recorded on 1 September 2026, with reports originating from 1073 cities in 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 191 | 10.8% |
| Texas | 154 | 8.7% |
| Florida | 135 | 7.6% |
| New York | 113 | 6.4% |
| Pennsylvania | 89 | 5.0% |
| Colorado | 72 | 4.1% |
| Georgia | 71 | 4.0% |
| New Jersey | 65 | 3.7% |
| North Carolina | 64 | 3.6% |
| Ohio | 59 | 3.3% |
| Other states and territories | 756 | 42.6% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 1345 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1345 | 75.9% |
| Internet | 345 | 19.5% |
| TV | 47 | 2.7% |
| Radio | 18 | 1.0% |
| Emergency | 16 | 0.9% |
| Accessibility | 2 | 0.1% |
Phone complaints
1345 complaints were recorded in this category, representing 75.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 635 | 47.2% |
| Billing | 381 | 28.3% |
| Equipment | 112 | 8.3% |
| Availability (including rural call completion) | 92 | 6.8% |
| Number Portability (keeping your number if you change providers) | 57 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 35 | 2.6% |
| Privacy | 10 | 0.7% |
| Interference (including signal jammers) | 7 | 0.5% |
| Slamming (change of your carrier without permission) | 7 | 0.5% |
| Junk Faxes | 6 | 0.4% |
| Rural Call Completion | 3 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
345 complaints were recorded in this category, representing 19.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 152 | 44.1% |
| Availability | 90 | 26.1% |
| Equipment | 50 | 14.5% |
| Interference | 23 | 6.7% |
| Speed | 20 | 5.8% |
| Privacy | 10 | 2.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
47 complaints were recorded in this category, representing 2.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 44.7% |
| Equipment | 7 | 14.9% |
| Indecency | 7 | 14.9% |
| Availability | 3 | 6.4% |
| Interference | 3 | 6.4% |
| Loud Commercials | 3 | 6.4% |
| Privacy | 2 | 4.3% |
Billing was the most commonly reported issue in this category, while other issues occurred less frequently.
Unwanted calls
A total of 635 complaints relating to unwanted calls were recorded on this date, representing 35.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 912-0671 | 14 | 2.2% |
| (855) 357-2097 | 8 | 1.3% |
| (877) 556-9255 | 8 | 1.3% |
| (323) 618-2844 | 6 | 0.9% |
| (855) 994-2145 | 4 | 0.6% |
| (321) 866-1469 | 3 | 0.5% |
| (844) 515-0593 | 3 | 0.5% |
| (866) 771-6163 | 3 | 0.5% |
| (866) 771-6790 | 3 | 0.5% |
| (888) 905-0698 | 3 | 0.5% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 912-0671 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.