FCC Consumer Complaints – 31 August 2026
Introduction
The Federal Communications Commission recorded 1622 consumer complaints on 31 August 2026 relating to telecommunications services, this represented an increase from the 733 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1622
- States & territories reporting
- 51
- Most common issue
- Billing (540)
- Most reported state/territory
- California (173)
Where the complaints came from
Reports recorded on 31 August 2026 show 1622 complaints originating from 975 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 173 | 10.7% |
| Florida | 154 | 9.5% |
| Texas | 142 | 8.8% |
| New York | 100 | 6.2% |
| Illinois | 97 | 6.0% |
| North Carolina | 71 | 4.4% |
| Pennsylvania | 62 | 3.8% |
| New Jersey | 56 | 3.5% |
| Georgia | 54 | 3.3% |
| Tennessee | 48 | 3.0% |
| Other states and territories | 665 | 41.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 1210 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1210 | 74.6% |
| Internet | 327 | 20.2% |
| TV | 56 | 3.5% |
| Radio | 21 | 1.3% |
| Emergency | 5 | 0.3% |
| Accessibility | 2 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1210 complaints were recorded in this category, representing 74.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 529 | 43.7% |
| Billing | 367 | 30.3% |
| Availability (including rural call completion) | 93 | 7.7% |
| Equipment | 79 | 6.5% |
| Number Portability (keeping your number if you change providers) | 57 | 4.7% |
| Cramming (unauthorized charges on your phone bill) | 43 | 3.6% |
| Privacy | 15 | 1.2% |
| Interference (including signal jammers) | 13 | 1.1% |
| Slamming (change of your carrier without permission) | 7 | 0.6% |
| Junk Faxes | 6 | 0.5% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
327 complaints were recorded in this category, representing 20.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 153 | 46.8% |
| Availability | 68 | 20.8% |
| Equipment | 34 | 10.4% |
| Interference | 33 | 10.1% |
| Speed | 31 | 9.5% |
| Privacy | 8 | 2.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
56 complaints were recorded in this category, representing 3.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 32.1% |
| Interference | 9 | 16.1% |
| Indecency | 8 | 14.3% |
| Loud Commercials | 7 | 12.5% |
| Privacy | 6 | 10.7% |
| Availability | 4 | 7.1% |
| Equipment | 4 | 7.1% |
The remaining complaints in this category were spread across several issues, including Billing, Interference and Indecency.
Unwanted calls
A total of 529 complaints relating to unwanted calls were recorded on this date, representing 32.6% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 994-2145 | 13 | 2.5% |
| (877) 578-3941 | 9 | 1.7% |
| (844) 515-0593 | 4 | 0.8% |
| (323) 618-2844 | 3 | 0.6% |
| (844) 515-1297 | 3 | 0.6% |
| (877) 372-1154 | 3 | 0.6% |
| (808) 792-8144 | 2 | 0.4% |
| (833) 441-1270 | 2 | 0.4% |
| (855) 994-2138 | 2 | 0.4% |
| (866) 771-6463 | 2 | 0.4% |
Key patterns
- Health Insurance Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 994-2145 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.