FCC Consumer Complaints – 9 September 2026
Introduction
On 9 September 2026, 1704 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 1556 complaints recorded the day before. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1704
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (610)
- Most reported state/territory
- California (217)
Where the complaints came from
The 1704 complaints recorded on 9 September 2026 originated from 1050 cities across 53 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 217 | 12.7% |
| Texas | 166 | 9.7% |
| Florida | 155 | 9.1% |
| New York | 99 | 5.8% |
| Pennsylvania | 73 | 4.3% |
| Arizona | 61 | 3.6% |
| Illinois | 59 | 3.5% |
| North Carolina | 55 | 3.2% |
| Georgia | 54 | 3.2% |
| Virginia | 51 | 3.0% |
| Other states and territories | 714 | 41.9% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 1339 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1339 | 78.6% |
| Internet | 284 | 16.7% |
| TV | 47 | 2.8% |
| Radio | 25 | 1.5% |
| Accessibility | 5 | 0.3% |
| Emergency | 2 | 0.1% |
| Request for Dispute Assistance | 2 | 0.1% |
Phone complaints
1339 complaints were recorded in this category, representing 78.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 610 | 45.6% |
| Billing | 376 | 28.1% |
| Equipment | 99 | 7.4% |
| Availability (including rural call completion) | 86 | 6.4% |
| Number Portability (keeping your number if you change providers) | 72 | 5.4% |
| Cramming (unauthorized charges on your phone bill) | 43 | 3.2% |
| Interference (including signal jammers) | 22 | 1.6% |
| Privacy | 19 | 1.4% |
| Junk Faxes | 7 | 0.5% |
| Slamming (change of your carrier without permission) | 3 | 0.2% |
| Rural Call Completion | 2 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
284 complaints were recorded in this category, representing 16.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 136 | 47.9% |
| Availability | 58 | 20.4% |
| Equipment | 33 | 11.6% |
| Interference | 26 | 9.2% |
| Speed | 19 | 6.7% |
| Privacy | 12 | 4.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
47 complaints were recorded in this category, representing 2.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 34.0% |
| Interference | 13 | 27.7% |
| Equipment | 8 | 17.0% |
| Indecency | 4 | 8.5% |
| Availability | 3 | 6.4% |
| Loud Commercials | 2 | 4.3% |
| Privacy | 1 | 2.1% |
Billing and Interference were the main issues reported in this category, while other issues were less common.
Unwanted calls
610 complaints relating to unwanted calls were recorded on this date, accounting for 35.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 502-3058 | 16 | 2.6% |
| (855) 994-2101 | 12 | 2.0% |
| (217) 834-9517 | 4 | 0.7% |
| (833) 662-5743 | 4 | 0.7% |
| (840) 263-7620 | 4 | 0.7% |
| (844) 502-3147 | 4 | 0.7% |
| (877) 578-4177 | 4 | 0.7% |
| (833) 684-4339 | 3 | 0.5% |
| (227) 238-4485 | 2 | 0.3% |
| (762) 315-0637 | 2 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (844) 502-3058 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.