FCC Consumer Complaints – 10 September 2026
Introduction
The Federal Communications Commission recorded 1697 consumer complaints on Thursday, 10 September 2026 relating to telecommunications services, this represented a decline from the 1704 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1697
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (638)
- Most reported state/territory
- California (227)
Where the complaints came from
The 1697 complaints recorded on 10 September 2026 were submitted from 1038 cities across 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 227 | 13.4% |
| Florida | 172 | 10.1% |
| Texas | 157 | 9.3% |
| New York | 74 | 4.4% |
| Pennsylvania | 71 | 4.2% |
| Colorado | 60 | 3.5% |
| Illinois | 60 | 3.5% |
| North Carolina | 60 | 3.5% |
| Virginia | 56 | 3.3% |
| Georgia | 55 | 3.2% |
| Other states and territories | 705 | 41.5% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1302 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1302 | 76.7% |
| Internet | 304 | 17.9% |
| TV | 61 | 3.6% |
| Radio | 13 | 0.8% |
| Emergency | 9 | 0.5% |
| Accessibility | 5 | 0.3% |
| Request for Dispute Assistance | 3 | 0.2% |
Phone complaints
1302 complaints were recorded in this category, representing 76.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 638 | 49.0% |
| Billing | 339 | 26.0% |
| Availability (including rural call completion) | 102 | 7.8% |
| Equipment | 88 | 6.8% |
| Number Portability (keeping your number if you change providers) | 53 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 38 | 2.9% |
| Privacy | 17 | 1.3% |
| Interference (including signal jammers) | 15 | 1.2% |
| Junk Faxes | 4 | 0.3% |
| Slamming (change of your carrier without permission) | 4 | 0.3% |
| Rural Call Completion | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
304 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 141 | 46.4% |
| Availability | 69 | 22.7% |
| Equipment | 39 | 12.8% |
| Interference | 26 | 8.6% |
| Privacy | 16 | 5.3% |
| Speed | 13 | 4.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
61 complaints were recorded in this category, representing 3.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 27.9% |
| Interference | 14 | 23.0% |
| Availability | 13 | 21.3% |
| Indecency | 7 | 11.5% |
| Loud Commercials | 4 | 6.6% |
| Privacy | 3 | 4.9% |
| Equipment | 2 | 3.3% |
Complaints in this category covered a range of issues, including Billing, Interference and Availability.
Unwanted calls
There were 638 complaints relating to unwanted calls on this date, representing 37.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 357-2212 | 17 | 2.7% |
| (217) 834-9517 | 8 | 1.3% |
| (833) 662-5788 | 8 | 1.3% |
| (844) 502-3058 | 5 | 0.8% |
| (331) 888-1773 | 4 | 0.6% |
| (877) 578-2380 | 4 | 0.6% |
| (877) 578-1816 | 3 | 0.5% |
| (888) 310-4908 | 3 | 0.5% |
| (804) 298-3380 | 2 | 0.3% |
| (804) 431-1329 | 2 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 357-2212 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.