FCC Consumer Complaints – 11 September 2026
Introduction
On 11 September 2026, 1580 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1697 complaints the day before. Complaints were reported across 53 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1580
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (607)
- Most reported state/territory
- California (203)
Where the complaints came from
Reports recorded on 11 September 2026 show 1580 complaints originating from 976 cities across 53 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 203 | 12.8% |
| Texas | 147 | 9.3% |
| Florida | 145 | 9.2% |
| New York | 68 | 4.3% |
| Illinois | 66 | 4.2% |
| Virginia | 66 | 4.2% |
| Pennsylvania | 53 | 3.4% |
| Washington | 50 | 3.2% |
| Georgia | 49 | 3.1% |
| Ohio | 49 | 3.1% |
| Other states and territories | 684 | 43.3% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 1249 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1249 | 79.1% |
| Internet | 258 | 16.3% |
| TV | 45 | 2.8% |
| Radio | 14 | 0.9% |
| Accessibility | 7 | 0.4% |
| Emergency | 5 | 0.3% |
| Request for Dispute Assistance | 2 | 0.1% |
Phone complaints
1249 complaints were recorded in this category, representing 79.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 607 | 48.6% |
| Billing | 330 | 26.4% |
| Equipment | 99 | 7.9% |
| Availability (including rural call completion) | 85 | 6.8% |
| Number Portability (keeping your number if you change providers) | 55 | 4.4% |
| Cramming (unauthorized charges on your phone bill) | 27 | 2.2% |
| Privacy | 22 | 1.8% |
| Interference (including signal jammers) | 11 | 0.9% |
| Rural Call Completion | 5 | 0.4% |
| Slamming (change of your carrier without permission) | 5 | 0.4% |
| Junk Faxes | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
258 complaints were recorded in this category, representing 16.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 111 | 43.0% |
| Availability | 55 | 21.3% |
| Equipment | 38 | 14.7% |
| Interference | 29 | 11.2% |
| Speed | 17 | 6.6% |
| Privacy | 8 | 3.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
45 complaints were recorded in this category, representing 2.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 33.3% |
| Availability | 9 | 20.0% |
| Indecency | 8 | 17.8% |
| Equipment | 7 | 15.6% |
| Interference | 3 | 6.7% |
| Loud Commercials | 2 | 4.4% |
| Privacy | 1 | 2.2% |
A broad mix of issues was reported in this category, with Billing, Availability and Indecency among the most common.
Unwanted calls
A total of 607 complaints relating to unwanted calls were recorded on this date, representing 38.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 515-1054 | 14 | 2.3% |
| (217) 834-9517 | 7 | 1.2% |
| (830) 457-9244 | 6 | 1.0% |
| (888) 310-0384 | 5 | 0.8% |
| (804) 298-3270 | 4 | 0.7% |
| (833) 662-5788 | 4 | 0.7% |
| (833) 662-5847 | 4 | 0.7% |
| (866) 771-4369 | 4 | 0.7% |
| (321) 395-8702 | 3 | 0.5% |
| (775) 438-1695 | 3 | 0.5% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (844) 515-1054 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.