FCC Consumer Complaints – 12 September 2026
Introduction
On 12 September 2026, 907 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1580 complaints recorded the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 907
- States & territories reporting
- 49
- Most common issue
- Billing (311)
- Most reported state/territory
- California (109)
Where the complaints came from
A total of 907 complaints were recorded on 12 September 2026, with reports originating from 629 cities in 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 12.0% |
| Florida | 101 | 11.1% |
| Texas | 88 | 9.7% |
| Georgia | 41 | 4.5% |
| New York | 40 | 4.4% |
| New Jersey | 36 | 4.0% |
| Illinois | 29 | 3.2% |
| Ohio | 29 | 3.2% |
| Pennsylvania | 29 | 3.2% |
| Colorado | 28 | 3.1% |
| Other states and territories | 377 | 41.6% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 653 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 653 | 72.0% |
| Internet | 184 | 20.3% |
| TV | 49 | 5.4% |
| Radio | 11 | 1.2% |
| Emergency | 7 | 0.8% |
| Accessibility | 3 | 0.3% |
Phone complaints
653 complaints were recorded in this category, representing 72.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 248 | 38.0% |
| Billing | 218 | 33.4% |
| Equipment | 73 | 11.2% |
| Availability (including rural call completion) | 36 | 5.5% |
| Number Portability (keeping your number if you change providers) | 36 | 5.5% |
| Cramming (unauthorized charges on your phone bill) | 23 | 3.5% |
| Privacy | 8 | 1.2% |
| Interference (including signal jammers) | 6 | 0.9% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
| Junk Faxes | 1 | 0.2% |
| Rural Call Completion | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
184 complaints were recorded in this category, representing 20.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 80 | 43.5% |
| Availability | 36 | 19.6% |
| Equipment | 25 | 13.6% |
| Speed | 23 | 12.5% |
| Interference | 14 | 7.6% |
| Privacy | 6 | 3.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
49 complaints were recorded in this category, representing 5.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 18 | 36.7% |
| Billing | 13 | 26.5% |
| Availability | 7 | 14.3% |
| Loud Commercials | 6 | 12.2% |
| Equipment | 3 | 6.1% |
| Interference | 2 | 4.1% |
The largest share of complaints in this category related to Indecency and Billing, with fewer reports falling into other issue types.
Unwanted calls
A total of 248 complaints relating to unwanted calls were recorded on this date, representing 27.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 578-2137 | 8 | 3.2% |
| (833) 684-3601 | 6 | 2.4% |
| (830) 457-9244 | 4 | 1.6% |
| (855) 357-2097 | 4 | 1.6% |
| (877) 332-7040 | 3 | 1.2% |
| (217) 834-9517 | 2 | 0.8% |
| (855) 357-2212 | 2 | 0.8% |
| (888) 269-1593 | 2 | 0.8% |
| (888) 310-0384 | 2 | 0.8% |
| (201) 373-6843 | 1 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (877) 578-2137 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.