FCC Consumer Complaints – 13 September 2026
Introduction
The Federal Communications Commission recorded 697 consumer complaints on Sunday, 13 September 2026 relating to telecommunications services, this represented a decline from the 907 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 697
- States & territories reporting
- 52
- Most common issue
- Billing (249)
- Most reported state/territory
- California (91)
Where the complaints came from
The 697 complaints recorded on 13 September 2026 originated from 522 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 91 | 13.1% |
| Texas | 68 | 9.8% |
| Florida | 59 | 8.5% |
| New York | 40 | 5.7% |
| Pennsylvania | 37 | 5.3% |
| Georgia | 28 | 4.0% |
| New Jersey | 27 | 3.9% |
| Illinois | 22 | 3.2% |
| Massachusetts | 22 | 3.2% |
| Ohio | 21 | 3.0% |
| Other states and territories | 282 | 40.5% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 486 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 486 | 69.7% |
| Internet | 134 | 19.2% |
| TV | 51 | 7.3% |
| Radio | 18 | 2.6% |
| Emergency | 5 | 0.7% |
| Accessibility | 3 | 0.4% |
Phone complaints
486 complaints were recorded in this category, representing 69.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 170 | 35.0% |
| Unwanted Calls | 137 | 28.2% |
| Equipment | 59 | 12.1% |
| Number Portability (keeping your number if you change providers) | 36 | 7.4% |
| Availability (including rural call completion) | 34 | 7.0% |
| Cramming (unauthorized charges on your phone bill) | 27 | 5.6% |
| Interference (including signal jammers) | 10 | 2.1% |
| Privacy | 8 | 1.6% |
| Slamming (change of your carrier without permission) | 5 | 1.0% |
Billing and Unwanted Calls were the main issues reported in this category, while other issues were less common.
Internet complaints
134 complaints were recorded in this category, representing 19.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 70 | 52.2% |
| Availability | 28 | 20.9% |
| Equipment | 15 | 11.2% |
| Interference | 11 | 8.2% |
| Speed | 8 | 6.0% |
| Privacy | 2 | 1.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
51 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 14 | 27.5% |
| Loud Commercials | 14 | 27.5% |
| Billing | 9 | 17.6% |
| Availability | 5 | 9.8% |
| Interference | 4 | 7.8% |
| Equipment | 3 | 5.9% |
| Privacy | 1 | 2.0% |
A broad mix of issues was reported in this category, with Indecency, Loud Commercials and Billing among the most common.
Unwanted calls
A total of 137 complaints relating to unwanted calls were recorded on this date, representing 19.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 578-2137 | 8 | 5.8% |
| (830) 457-9244 | 3 | 2.2% |
| (833) 684-3601 | 3 | 2.2% |
| (877) 578-2862 | 2 | 1.5% |
| (202) 438-8575 | 1 | 0.7% |
| (215) 867-8874 | 1 | 0.7% |
| (262) 558-2645 | 1 | 0.7% |
| (267) 293-8451 | 1 | 0.7% |
| (320) 546-4576 | 1 | 0.7% |
| (320) 867-8296 | 1 | 0.7% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Text Message was reported slightly more often than other call types.
- (877) 578-2137 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.