FCC Consumer Complaints – 14 September 2026
Introduction
On 14 September 2026, the Federal Communications Commission recorded 1613 consumer complaints relating to telecommunications services, this was higher than the 697 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1613
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (574)
- Most reported state/territory
- California (205)
Where the complaints came from
On 14 September 2026, the 1613 complaints recorded by the Federal Communications Commission were reported from 969 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 205 | 12.7% |
| Florida | 150 | 9.3% |
| Texas | 135 | 8.4% |
| New York | 84 | 5.2% |
| Georgia | 68 | 4.2% |
| Illinois | 62 | 3.8% |
| Pennsylvania | 61 | 3.8% |
| New Jersey | 58 | 3.6% |
| Colorado | 53 | 3.3% |
| Virginia | 52 | 3.2% |
| Other states and territories | 685 | 42.5% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 1246 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1246 | 77.2% |
| Internet | 262 | 16.2% |
| TV | 61 | 3.8% |
| Radio | 29 | 1.8% |
| Emergency | 11 | 0.7% |
| Accessibility | 2 | 0.1% |
| Request for Dispute Assistance | 2 | 0.1% |
Phone complaints
1246 complaints were recorded in this category, representing 77.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 574 | 46.1% |
| Billing | 378 | 30.3% |
| Equipment | 92 | 7.4% |
| Availability (including rural call completion) | 78 | 6.3% |
| Number Portability (keeping your number if you change providers) | 63 | 5.1% |
| Cramming (unauthorized charges on your phone bill) | 30 | 2.4% |
| Privacy | 16 | 1.3% |
| Interference (including signal jammers) | 12 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
| Junk Faxes | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
262 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 124 | 47.3% |
| Availability | 45 | 17.2% |
| Equipment | 39 | 14.9% |
| Interference | 26 | 9.9% |
| Speed | 20 | 7.6% |
| Privacy | 8 | 3.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
61 complaints were recorded in this category, representing 3.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 29.5% |
| Indecency | 17 | 27.9% |
| Availability | 10 | 16.4% |
| Equipment | 6 | 9.8% |
| Loud Commercials | 6 | 9.8% |
| Interference | 3 | 4.9% |
| Privacy | 1 | 1.6% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Availability.
Unwanted calls
There were 574 complaints relating to unwanted calls on this date, representing 35.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 684-5586 | 24 | 4.2% |
| (321) 866-1469 | 8 | 1.4% |
| (601) 524-1984 | 6 | 1.0% |
| (830) 457-9244 | 5 | 0.9% |
| (512) 768-9859 | 4 | 0.7% |
| (601) 524-2077 | 3 | 0.5% |
| (833) 662-5808 | 3 | 0.5% |
| (844) 515-1054 | 3 | 0.5% |
| (855) 580-2847 | 3 | 0.5% |
| (866) 386-5187 | 3 | 0.5% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 684-5586 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.