FCC Consumer Complaints – 15 September 2026
Introduction
A total of 1741 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 15 September 2026, complaint volume increased from 1613 complaints the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1741
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (634)
- Most reported state/territory
- California (239)
Where the complaints came from
The 1741 complaints recorded on 15 September 2026 were submitted from 1059 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 239 | 13.7% |
| Texas | 160 | 9.2% |
| Florida | 137 | 7.9% |
| New York | 100 | 5.7% |
| Illinois | 70 | 4.0% |
| Pennsylvania | 68 | 3.9% |
| Georgia | 63 | 3.6% |
| North Carolina | 59 | 3.4% |
| Virginia | 55 | 3.2% |
| Washington | 50 | 2.9% |
| Other states and territories | 740 | 42.5% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 1363 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1363 | 78.3% |
| Internet | 275 | 15.8% |
| TV | 60 | 3.4% |
| Radio | 28 | 1.6% |
| Emergency | 9 | 0.5% |
| Accessibility | 5 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1363 complaints were recorded in this category, representing 78.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 634 | 46.5% |
| Billing | 383 | 28.1% |
| Equipment | 105 | 7.7% |
| Availability (including rural call completion) | 90 | 6.6% |
| Number Portability (keeping your number if you change providers) | 61 | 4.5% |
| Cramming (unauthorized charges on your phone bill) | 41 | 3.0% |
| Interference (including signal jammers) | 18 | 1.3% |
| Privacy | 15 | 1.1% |
| Junk Faxes | 8 | 0.6% |
| Rural Call Completion | 4 | 0.3% |
| Slamming (change of your carrier without permission) | 4 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
275 complaints were recorded in this category, representing 15.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 125 | 45.5% |
| Availability | 59 | 21.5% |
| Equipment | 34 | 12.4% |
| Interference | 26 | 9.5% |
| Speed | 23 | 8.4% |
| Privacy | 8 | 2.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
60 complaints were recorded in this category, representing 3.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 36.7% |
| Equipment | 9 | 15.0% |
| Availability | 8 | 13.3% |
| Indecency | 7 | 11.7% |
| Loud Commercials | 6 | 10.0% |
| Interference | 4 | 6.7% |
| Privacy | 3 | 5.0% |
A broad mix of issues was reported in this category, with Billing, Equipment and Availability among the most common.
Unwanted calls
634 complaints relating to unwanted calls were recorded on this date, accounting for 36.4% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 905-1588 | 10 | 1.6% |
| (321) 866-1469 | 9 | 1.4% |
| (877) 961-0592 | 7 | 1.1% |
| (833) 652-4153 | 6 | 0.9% |
| (877) 372-0718 | 5 | 0.8% |
| (877) 578-2492 | 4 | 0.6% |
| (833) 684-5586 | 3 | 0.5% |
| (877) 961-0345 | 3 | 0.5% |
| (202) 725-4047 | 2 | 0.3% |
| (217) 834-9517 | 2 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 905-1588 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.