FCC Consumer Complaints – 16 September 2026
Introduction
The Federal Communications Commission recorded 1797 consumer complaints on Wednesday, 16 September 2026 relating to telecommunications services, this represented an increase from the 1741 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1797
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (722)
- Most reported state/territory
- California (203)
Where the complaints came from
A total of 1797 complaints were recorded on 16 September 2026, with reports originating from 1093 cities in 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 203 | 11.3% |
| Texas | 199 | 11.1% |
| Florida | 145 | 8.1% |
| New York | 90 | 5.0% |
| Illinois | 77 | 4.3% |
| Ohio | 74 | 4.1% |
| Pennsylvania | 73 | 4.1% |
| Georgia | 67 | 3.7% |
| Colorado | 55 | 3.1% |
| North Carolina | 55 | 3.1% |
| Other states and territories | 759 | 42.2% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1450 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1450 | 80.7% |
| Internet | 283 | 15.7% |
| TV | 35 | 1.9% |
| Emergency | 16 | 0.9% |
| Radio | 9 | 0.5% |
| Accessibility | 3 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1450 complaints were recorded in this category, representing 80.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 722 | 49.8% |
| Billing | 356 | 24.6% |
| Equipment | 108 | 7.4% |
| Availability (including rural call completion) | 102 | 7.0% |
| Number Portability (keeping your number if you change providers) | 75 | 5.2% |
| Cramming (unauthorized charges on your phone bill) | 37 | 2.6% |
| Privacy | 19 | 1.3% |
| Interference (including signal jammers) | 14 | 1.0% |
| Junk Faxes | 6 | 0.4% |
| Rural Call Completion | 6 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
283 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 134 | 47.3% |
| Availability | 57 | 20.1% |
| Equipment | 34 | 12.0% |
| Speed | 27 | 9.5% |
| Interference | 23 | 8.1% |
| Privacy | 8 | 2.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
35 complaints were recorded in this category, representing 1.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 45.7% |
| Indecency | 8 | 22.9% |
| Availability | 5 | 14.3% |
| Loud Commercials | 5 | 14.3% |
| Privacy | 1 | 2.9% |
Billing and Indecency were the main issues reported in this category, while other issues were less common.
Unwanted calls
722 complaints relating to unwanted calls were recorded on this date, accounting for 40.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 957-2897 | 20 | 2.8% |
| (833) 652-4153 | 7 | 1.0% |
| (321) 499-1876 | 5 | 0.7% |
| (512) 768-9859 | 5 | 0.7% |
| (877) 578-3784 | 5 | 0.7% |
| (888) 905-1588 | 5 | 0.7% |
| (321) 395-8327 | 3 | 0.4% |
| (888) 525-3037 | 3 | 0.4% |
| (202) 946-6564 | 2 | 0.3% |
| (217) 834-9517 | 2 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 957-2897 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.