FCC Consumer Complaints – 18 September 2026
Introduction
On 18 September 2026, 1592 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1616 complaints the day before. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1592
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (567)
- Most reported state/territory
- California (188)
Where the complaints came from
Reports recorded on 18 September 2026 show 1592 complaints originating from 997 cities across 53 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 188 | 11.8% |
| Florida | 148 | 9.3% |
| Texas | 137 | 8.6% |
| New York | 93 | 5.8% |
| Illinois | 74 | 4.6% |
| Ohio | 66 | 4.1% |
| North Carolina | 58 | 3.6% |
| Georgia | 55 | 3.5% |
| Pennsylvania | 55 | 3.5% |
| Virginia | 51 | 3.2% |
| Other states and territories | 667 | 41.9% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 1253 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1253 | 78.7% |
| Internet | 249 | 15.6% |
| TV | 59 | 3.7% |
| Radio | 17 | 1.1% |
| Emergency | 7 | 0.4% |
| Request for Dispute Assistance | 5 | 0.3% |
| Accessibility | 2 | 0.1% |
Phone complaints
1253 complaints were recorded in this category, representing 78.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 567 | 45.3% |
| Billing | 365 | 29.1% |
| Equipment | 110 | 8.8% |
| Availability (including rural call completion) | 80 | 6.4% |
| Number Portability (keeping your number if you change providers) | 56 | 4.5% |
| Cramming (unauthorized charges on your phone bill) | 35 | 2.8% |
| Interference (including signal jammers) | 15 | 1.2% |
| Privacy | 12 | 1.0% |
| Junk Faxes | 6 | 0.5% |
| Rural Call Completion | 4 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
249 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 124 | 49.8% |
| Availability | 45 | 18.1% |
| Equipment | 32 | 12.9% |
| Speed | 22 | 8.8% |
| Interference | 20 | 8.0% |
| Privacy | 6 | 2.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
59 complaints were recorded in this category, representing 3.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 20 | 33.9% |
| Billing | 19 | 32.2% |
| Availability | 8 | 13.6% |
| Loud Commercials | 8 | 13.6% |
| Equipment | 2 | 3.4% |
| Interference | 2 | 3.4% |
Indecency and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 567 complaints relating to unwanted calls on this date, representing 35.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 580-2692 | 20 | 3.5% |
| (855) 580-2737 | 6 | 1.1% |
| (877) 578-1859 | 6 | 1.1% |
| (321) 866-1469 | 4 | 0.7% |
| (830) 431-9830 | 4 | 0.7% |
| (866) 771-6011 | 4 | 0.7% |
| (512) 768-9859 | 3 | 0.5% |
| (866) 771-5801 | 3 | 0.5% |
| (877) 957-2897 | 3 | 0.5% |
| (386) 963-3643 | 2 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 580-2692 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.