FCC Consumer Complaints – 19 September 2026
Introduction
On Saturday, 19 September 2026, the Federal Communications Commission recorded 920 consumer complaints relating to telecommunications services, complaint volume fell from 1592 complaints the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 920
- States & territories reporting
- 48
- Most common issue
- Billing (285)
- Most reported state/territory
- California (140)
Where the complaints came from
The 920 complaints recorded on 19 September 2026 were submitted from 648 cities across 48 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 140 | 15.2% |
| Texas | 83 | 9.0% |
| Florida | 68 | 7.4% |
| New York | 55 | 6.0% |
| Ohio | 38 | 4.1% |
| Pennsylvania | 34 | 3.7% |
| Illinois | 32 | 3.5% |
| North Carolina | 31 | 3.4% |
| Massachusetts | 29 | 3.2% |
| Georgia | 28 | 3.0% |
| Other states and territories | 382 | 41.5% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 657 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 657 | 71.4% |
| Internet | 184 | 20.0% |
| TV | 44 | 4.8% |
| Radio | 23 | 2.5% |
| Emergency | 6 | 0.7% |
| Accessibility | 4 | 0.4% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
657 complaints were recorded in this category, representing 71.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 247 | 37.6% |
| Billing | 188 | 28.6% |
| Equipment | 71 | 10.8% |
| Number Portability (keeping your number if you change providers) | 63 | 9.6% |
| Availability (including rural call completion) | 41 | 6.2% |
| Cramming (unauthorized charges on your phone bill) | 22 | 3.3% |
| Privacy | 10 | 1.5% |
| Interference (including signal jammers) | 8 | 1.2% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
| Rural Call Completion | 3 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Number Portability (keeping your number if you change providers).
Internet complaints
184 complaints were recorded in this category, representing 20.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 88 | 47.8% |
| Availability | 34 | 18.5% |
| Interference | 24 | 13.0% |
| Equipment | 17 | 9.2% |
| Speed | 16 | 8.7% |
| Privacy | 5 | 2.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
44 complaints were recorded in this category, representing 4.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 13 | 29.5% |
| Billing | 9 | 20.5% |
| Equipment | 6 | 13.6% |
| Loud Commercials | 6 | 13.6% |
| Availability | 5 | 11.4% |
| Privacy | 3 | 6.8% |
| Interference | 2 | 4.5% |
Complaints in this category covered a range of issues, including Indecency, Billing and Equipment.
Unwanted calls
247 complaints relating to unwanted calls were recorded on this date, accounting for 26.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 771-6389 | 13 | 5.3% |
| (855) 580-2692 | 9 | 3.6% |
| (855) 580-2631 | 6 | 2.4% |
| (830) 431-9830 | 3 | 1.2% |
| (239) 922-9194 | 2 | 0.8% |
| (855) 580-2819 | 2 | 0.8% |
| (866) 386-5575 | 2 | 0.8% |
| (877) 793-6277 | 2 | 0.8% |
| (206) 778-8594 | 1 | 0.4% |
| (213) 334-2473 | 1 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 771-6389 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.