FCC Consumer Complaints – 20 September 2026
Introduction
A total of 706 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 20 September 2026, this represented a decline from the 920 complaints recorded the previous day. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 706
- States & territories reporting
- 46
- Most common issue
- Billing (236)
- Most reported state/territory
- California (111)
Where the complaints came from
The 706 complaints recorded on 20 September 2026 originated from 489 cities across 46 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 111 | 15.7% |
| Texas | 57 | 8.1% |
| Pennsylvania | 54 | 7.6% |
| Florida | 46 | 6.5% |
| New York | 40 | 5.7% |
| Massachusetts | 35 | 5.0% |
| North Carolina | 28 | 4.0% |
| Colorado | 23 | 3.3% |
| New Jersey | 21 | 3.0% |
| Illinois | 20 | 2.8% |
| Other states and territories | 271 | 38.4% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 489 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 489 | 69.3% |
| Internet | 138 | 19.5% |
| TV | 61 | 8.6% |
| Radio | 15 | 2.1% |
| Emergency | 2 | 0.3% |
| Accessibility | 1 | 0.1% |
Phone complaints
489 complaints were recorded in this category, representing 69.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 168 | 34.4% |
| Unwanted Calls | 154 | 31.5% |
| Equipment | 59 | 12.1% |
| Availability (including rural call completion) | 38 | 7.8% |
| Number Portability (keeping your number if you change providers) | 22 | 4.5% |
| Cramming (unauthorized charges on your phone bill) | 20 | 4.1% |
| Interference (including signal jammers) | 17 | 3.5% |
| Privacy | 6 | 1.2% |
| Slamming (change of your carrier without permission) | 3 | 0.6% |
| Rural Call Completion | 2 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
138 complaints were recorded in this category, representing 19.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 58 | 42.0% |
| Availability | 35 | 25.4% |
| Equipment | 15 | 10.9% |
| Speed | 14 | 10.1% |
| Interference | 8 | 5.8% |
| Privacy | 8 | 5.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
61 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 30 | 49.2% |
| Billing | 9 | 14.8% |
| Loud Commercials | 8 | 13.1% |
| Availability | 7 | 11.5% |
| Interference | 3 | 4.9% |
| Equipment | 2 | 3.3% |
| Privacy | 2 | 3.3% |
The largest share of complaints in this category related to Indecency and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.