FCC Consumer Complaints – 21 September 2026
Introduction
A total of 1544 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 21 September 2026, this was higher than the 706 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1544
- States & territories reporting
- 52
- Most common issue
- Billing (519)
- Most reported state/territory
- California (205)
Where the complaints came from
Across 960 cities in 52 states and territories, a total of 1544 complaints were recorded on 21 September 2026. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 205 | 13.3% |
| Texas | 133 | 8.6% |
| Florida | 130 | 8.4% |
| New York | 97 | 6.3% |
| Pennsylvania | 68 | 4.4% |
| Georgia | 61 | 4.0% |
| Colorado | 60 | 3.9% |
| North Carolina | 57 | 3.7% |
| Michigan | 54 | 3.5% |
| Ohio | 52 | 3.4% |
| Other states and territories | 627 | 40.6% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 1191 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1191 | 77.1% |
| Internet | 270 | 17.5% |
| TV | 50 | 3.2% |
| Emergency | 15 | 1.0% |
| Radio | 9 | 0.6% |
| Accessibility | 8 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1191 complaints were recorded in this category, representing 77.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 484 | 40.6% |
| Billing | 368 | 30.9% |
| Equipment | 112 | 9.4% |
| Availability (including rural call completion) | 87 | 7.3% |
| Number Portability (keeping your number if you change providers) | 58 | 4.9% |
| Cramming (unauthorized charges on your phone bill) | 30 | 2.5% |
| Interference (including signal jammers) | 18 | 1.5% |
| Privacy | 17 | 1.4% |
| Junk Faxes | 7 | 0.6% |
| Slamming (change of your carrier without permission) | 7 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
270 complaints were recorded in this category, representing 17.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 135 | 50.0% |
| Availability | 49 | 18.1% |
| Equipment | 27 | 10.0% |
| Interference | 23 | 8.5% |
| Speed | 21 | 7.8% |
| Privacy | 15 | 5.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
50 complaints were recorded in this category, representing 3.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 17 | 34.0% |
| Billing | 15 | 30.0% |
| Equipment | 7 | 14.0% |
| Availability | 5 | 10.0% |
| Loud Commercials | 5 | 10.0% |
| Interference | 1 | 2.0% |
Indecency and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 484 complaints relating to unwanted calls were recorded on this date, representing 31.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 961-0349 | 10 | 2.1% |
| (830) 431-9830 | 6 | 1.2% |
| (866) 771-4975 | 6 | 1.2% |
| (866) 771-6389 | 6 | 1.2% |
| (866) 386-2885 | 5 | 1.0% |
| (866) 771-6115 | 5 | 1.0% |
| (855) 580-2631 | 4 | 0.8% |
| (855) 580-2413 | 3 | 0.6% |
| (877) 578-2694 | 3 | 0.6% |
| (321) 866-1469 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 961-0349 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.