FCC Consumer Complaints – 25 September 2026
Introduction
The Federal Communications Commission recorded 1554 consumer complaints on 25 September 2026 relating to telecommunications services, this was lower than the 1757 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1554
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (534)
- Most reported state/territory
- California (186)
Where the complaints came from
Reports recorded on 25 September 2026 show 1554 complaints originating from 962 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 186 | 12.0% |
| Texas | 155 | 10.0% |
| Florida | 142 | 9.1% |
| New York | 92 | 5.9% |
| Colorado | 74 | 4.8% |
| Pennsylvania | 70 | 4.5% |
| Georgia | 57 | 3.7% |
| Michigan | 54 | 3.5% |
| Illinois | 48 | 3.1% |
| New Jersey | 48 | 3.1% |
| Other states and territories | 628 | 40.4% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 1224 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1224 | 78.8% |
| Internet | 254 | 16.3% |
| TV | 50 | 3.2% |
| Radio | 10 | 0.6% |
| Emergency | 9 | 0.6% |
| Request for Dispute Assistance | 6 | 0.4% |
| Accessibility | 1 | 0.1% |
Phone complaints
1224 complaints were recorded in this category, representing 78.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 534 | 43.6% |
| Billing | 331 | 27.0% |
| Equipment | 120 | 9.8% |
| Number Portability (keeping your number if you change providers) | 82 | 6.7% |
| Availability (including rural call completion) | 76 | 6.2% |
| Cramming (unauthorized charges on your phone bill) | 35 | 2.9% |
| Privacy | 23 | 1.9% |
| Interference (including signal jammers) | 15 | 1.2% |
| Junk Faxes | 4 | 0.3% |
| Slamming (change of your carrier without permission) | 4 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Number Portability (keeping your number if you change providers).
Internet complaints
254 complaints were recorded in this category, representing 16.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 123 | 48.4% |
| Availability | 53 | 20.9% |
| Equipment | 32 | 12.6% |
| Interference | 21 | 8.3% |
| Speed | 14 | 5.5% |
| Privacy | 11 | 4.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
50 complaints were recorded in this category, representing 3.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 16 | 32.0% |
| Availability | 10 | 20.0% |
| Billing | 7 | 14.0% |
| Privacy | 5 | 10.0% |
| Interference | 4 | 8.0% |
| Loud Commercials | 4 | 8.0% |
| Equipment | 3 | 6.0% |
Complaints in this category covered a range of issues, including Indecency, Availability and Billing.
Unwanted calls
There were 534 complaints relating to unwanted calls on this date, representing 34.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (571) 385-2686 | 5 | 0.9% |
| (401) 516-0277 | 2 | 0.4% |
| (656) 206-6814 | 2 | 0.4% |
| (781) 359-7500 | 2 | 0.4% |
| (201) 273-7986 | 1 | 0.2% |
| (201) 957-1271 | 1 | 0.2% |
| (206) 536-3695 | 1 | 0.2% |
| (206) 578-4545 | 1 | 0.2% |
| (208) 571-5495 | 1 | 0.2% |
| (208) 683-7890 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 269-4564 | 10 | 1.9% |
| (217) 834-9517 | 6 | 1.1% |
| (877) 961-0345 | 5 | 0.9% |
| (830) 431-9830 | 4 | 0.7% |
| (855) 883-0574 | 4 | 0.7% |
| (866) 771-6801 | 4 | 0.7% |
| (866) 771-6839 | 4 | 0.7% |
| (888) 269-4550 | 4 | 0.7% |
| (571) 385-2686 | 3 | 0.6% |
| (877) 961-0391 | 3 | 0.6% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 269-4564 was reported slightly more often than other business contact numbers.
- (571) 385-2686 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.