FCC Consumer Complaints – 26 September 2026
Introduction
A total of 980 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 26 September 2026, this represented a decline from the 1554 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 980
- States & territories reporting
- 50
- Most common issue
- Billing (317)
- Most reported state/territory
- California (133)
Where the complaints came from
The 980 complaints recorded on 26 September 2026 originated from 630 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 133 | 13.6% |
| Texas | 115 | 11.7% |
| Florida | 92 | 9.4% |
| New York | 56 | 5.7% |
| Pennsylvania | 48 | 4.9% |
| Illinois | 33 | 3.4% |
| Arizona | 32 | 3.3% |
| Colorado | 32 | 3.3% |
| Georgia | 32 | 3.3% |
| Massachusetts | 30 | 3.1% |
| Other states and territories | 377 | 38.5% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 727 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 727 | 74.2% |
| Internet | 169 | 17.2% |
| TV | 59 | 6.0% |
| Radio | 13 | 1.3% |
| Request for Dispute Assistance | 7 | 0.7% |
| Emergency | 5 | 0.5% |
Phone complaints
727 complaints were recorded in this category, representing 74.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 266 | 36.6% |
| Billing | 215 | 29.6% |
| Equipment | 88 | 12.1% |
| Availability (including rural call completion) | 50 | 6.9% |
| Number Portability (keeping your number if you change providers) | 46 | 6.3% |
| Cramming (unauthorized charges on your phone bill) | 27 | 3.7% |
| Interference (including signal jammers) | 15 | 2.1% |
| Privacy | 13 | 1.8% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
169 complaints were recorded in this category, representing 17.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 90 | 53.3% |
| Availability | 29 | 17.2% |
| Equipment | 23 | 13.6% |
| Interference | 15 | 8.9% |
| Speed | 8 | 4.7% |
| Privacy | 4 | 2.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
59 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 28 | 47.5% |
| Billing | 12 | 20.3% |
| Loud Commercials | 8 | 13.6% |
| Equipment | 4 | 6.8% |
| Availability | 3 | 5.1% |
| Interference | 2 | 3.4% |
| Privacy | 1 | 1.7% |
The largest share of complaints in this category related to Indecency and Billing, with fewer reports falling into other issue types.
Unwanted calls
There were 266 complaints relating to unwanted calls on this date, representing 27.1% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 269-4564 | 6 | 2.3% |
| (321) 395-8327 | 5 | 1.9% |
| (830) 431-9830 | 4 | 1.5% |
| (866) 771-5653 | 4 | 1.5% |
| (855) 994-0124 | 3 | 1.1% |
| (855) 994-2094 | 3 | 1.1% |
| (321) 866-1469 | 2 | 0.8% |
| (855) 580-2631 | 2 | 0.8% |
| (855) 580-2692 | 2 | 0.8% |
| (855) 883-0574 | 2 | 0.8% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (888) 269-4564 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.