FCC Consumer Complaints – 27 September 2026
Introduction
On Sunday, 27 September 2026, the Federal Communications Commission recorded 769 consumer complaints relating to telecommunications services, this was lower than the 980 complaints recorded the day before. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 769
- States & territories reporting
- 47
- Most common issue
- Billing (263)
- Most reported state/territory
- California (112)
Where the complaints came from
Reports recorded on 27 September 2026 show 769 complaints originating from 528 cities across 47 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 112 | 14.6% |
| Texas | 63 | 8.2% |
| New York | 50 | 6.5% |
| Florida | 43 | 5.6% |
| Colorado | 35 | 4.6% |
| New Jersey | 34 | 4.4% |
| Pennsylvania | 33 | 4.3% |
| North Carolina | 27 | 3.5% |
| Washington | 27 | 3.5% |
| Massachusetts | 26 | 3.4% |
| Other states and territories | 319 | 41.5% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 528 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 528 | 68.7% |
| Internet | 141 | 18.3% |
| TV | 83 | 10.8% |
| Radio | 9 | 1.2% |
| Emergency | 4 | 0.5% |
| Accessibility | 2 | 0.3% |
| Request for Dispute Assistance | 2 | 0.3% |
Phone complaints
528 complaints were recorded in this category, representing 68.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 181 | 34.3% |
| Unwanted Calls | 153 | 29.0% |
| Equipment | 62 | 11.7% |
| Availability (including rural call completion) | 44 | 8.3% |
| Number Portability (keeping your number if you change providers) | 39 | 7.4% |
| Cramming (unauthorized charges on your phone bill) | 19 | 3.6% |
| Interference (including signal jammers) | 13 | 2.5% |
| Privacy | 9 | 1.7% |
| Slamming (change of your carrier without permission) | 5 | 0.9% |
| Junk Faxes | 3 | 0.6% |
The largest share of complaints in this category related to Billing and Unwanted Calls, with fewer reports falling into other issue types.
Internet complaints
141 complaints were recorded in this category, representing 18.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 73 | 51.8% |
| Availability | 22 | 15.6% |
| Speed | 19 | 13.5% |
| Equipment | 15 | 10.6% |
| Interference | 7 | 5.0% |
| Privacy | 5 | 3.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
83 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 55 | 66.3% |
| Billing | 9 | 10.8% |
| Loud Commercials | 7 | 8.4% |
| Interference | 5 | 6.0% |
| Availability | 4 | 4.8% |
| Equipment | 2 | 2.4% |
| Privacy | 1 | 1.2% |
The largest share of complaints in this category related to Indecency and Billing, with fewer reports falling into other issue types.
Unwanted calls
A total of 153 complaints relating to unwanted calls were recorded on this date, representing 19.9% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 771-5653 | 7 | 4.6% |
| (855) 883-0574 | 2 | 1.3% |
| (866) 771-6801 | 2 | 1.3% |
| (866) 771-6839 | 2 | 1.3% |
| (202) 709-3994 | 1 | 0.7% |
| (202) 713-4635 | 1 | 0.7% |
| (202) 988-9229 | 1 | 0.7% |
| (206) 488-9519 | 1 | 0.7% |
| (206) 636-7542 | 1 | 0.7% |
| (240) 200-5502 | 1 | 0.7% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 771-5653 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.