FCC Consumer Complaints – 28 September 2026
Introduction
On 28 September 2026, 1801 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 769 complaints recorded the previous day. Complaints were reported across 53 states and territories, with Texas slightly ahead of the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1801
- States & territories reporting
- 53
- Most common issue
- Billing (610)
- Most reported state/territory
- Texas (182)
Where the complaints came from
A total of 1801 complaints were recorded on 28 September 2026, with reports originating from 1065 cities in 53 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 182 | 10.1% |
| California | 175 | 9.7% |
| Florida | 148 | 8.2% |
| New York | 122 | 6.8% |
| Colorado | 86 | 4.8% |
| Pennsylvania | 71 | 3.9% |
| Illinois | 61 | 3.4% |
| Ohio | 61 | 3.4% |
| New Jersey | 60 | 3.3% |
| Georgia | 58 | 3.2% |
| Other states and territories | 773 | 42.9% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1343 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1343 | 74.6% |
| Internet | 313 | 17.4% |
| TV | 109 | 6.1% |
| Radio | 22 | 1.2% |
| Request for Dispute Assistance | 6 | 0.3% |
| Accessibility | 5 | 0.3% |
| Emergency | 3 | 0.2% |
Phone complaints
1343 complaints were recorded in this category, representing 74.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 518 | 38.6% |
| Billing | 407 | 30.3% |
| Availability (including rural call completion) | 131 | 9.8% |
| Equipment | 130 | 9.7% |
| Number Portability (keeping your number if you change providers) | 69 | 5.1% |
| Cramming (unauthorized charges on your phone bill) | 40 | 3.0% |
| Privacy | 19 | 1.4% |
| Interference (including signal jammers) | 14 | 1.0% |
| Junk Faxes | 8 | 0.6% |
| Slamming (change of your carrier without permission) | 4 | 0.3% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
313 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 183 | 58.5% |
| Availability | 49 | 15.7% |
| Equipment | 34 | 10.9% |
| Speed | 21 | 6.7% |
| Interference | 18 | 5.8% |
| Privacy | 8 | 2.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
109 complaints were recorded in this category, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 65 | 59.6% |
| Billing | 20 | 18.3% |
| Availability | 12 | 11.0% |
| Loud Commercials | 7 | 6.4% |
| Interference | 3 | 2.8% |
| Equipment | 2 | 1.8% |
Indecency and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
518 complaints relating to unwanted calls were recorded on this date, accounting for 28.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 580-2448 | 8 | 1.5% |
| (562) 745-6830 | 6 | 1.2% |
| (855) 357-2243 | 6 | 1.2% |
| (217) 834-9517 | 4 | 0.8% |
| (866) 771-4707 | 3 | 0.6% |
| (866) 771-5653 | 3 | 0.6% |
| (321) 395-8327 | 2 | 0.4% |
| (561) 476-7379 | 2 | 0.4% |
| (636) 333-7566 | 2 | 0.4% |
| (830) 457-9397 | 2 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 580-2448 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.