FCC Consumer Complaints – 2 October 2026
Introduction
On Friday, 2 October 2026, 1767 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1872 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1767
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (558)
- Most reported state/territory
- California (207)
Where the complaints came from
On 2 October 2026, the 1767 complaints recorded by the Federal Communications Commission were reported from 985 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 207 | 11.7% |
| Colorado | 180 | 10.2% |
| Florida | 158 | 8.9% |
| Texas | 151 | 8.5% |
| Georgia | 75 | 4.2% |
| New York | 73 | 4.1% |
| Pennsylvania | 63 | 3.6% |
| Illinois | 58 | 3.3% |
| Ohio | 53 | 3.0% |
| Indiana | 50 | 2.8% |
| Other states and territories | 699 | 39.6% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 1354 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1354 | 76.6% |
| Internet | 303 | 17.1% |
| TV | 76 | 4.3% |
| Emergency | 16 | 0.9% |
| Radio | 15 | 0.8% |
| Accessibility | 3 | 0.2% |
Phone complaints
1354 complaints were recorded in this category, representing 76.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 558 | 41.2% |
| Billing | 326 | 24.1% |
| Availability (including rural call completion) | 208 | 15.4% |
| Equipment | 101 | 7.5% |
| Number Portability (keeping your number if you change providers) | 72 | 5.3% |
| Cramming (unauthorized charges on your phone bill) | 32 | 2.4% |
| Privacy | 24 | 1.8% |
| Interference (including signal jammers) | 23 | 1.7% |
| Slamming (change of your carrier without permission) | 3 | 0.2% |
| Junk Faxes | 2 | 0.1% |
| Rural Call Completion | 2 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
303 complaints were recorded in this category, representing 17.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 148 | 48.8% |
| Availability | 60 | 19.8% |
| Equipment | 43 | 14.2% |
| Interference | 24 | 7.9% |
| Speed | 17 | 5.6% |
| Privacy | 11 | 3.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
76 complaints were recorded in this category, representing 4.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 27 | 35.5% |
| Billing | 26 | 34.2% |
| Availability | 9 | 11.8% |
| Equipment | 4 | 5.3% |
| Interference | 4 | 5.3% |
| Loud Commercials | 3 | 3.9% |
| Privacy | 3 | 3.9% |
The largest share of complaints in this category related to Indecency and Billing, with fewer reports falling into other issue types.
Unwanted calls
558 complaints relating to unwanted calls were recorded on this date, accounting for 31.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 994-2120 | 12 | 2.2% |
| (217) 834-9964 | 3 | 0.5% |
| (833) 662-5686 | 3 | 0.5% |
| (202) 600-2921 | 2 | 0.4% |
| (317) 464-8856 | 2 | 0.4% |
| (408) 766-0339 | 2 | 0.4% |
| (775) 438-1723 | 2 | 0.4% |
| (855) 357-2243 | 2 | 0.4% |
| (855) 883-0423 | 2 | 0.4% |
| (888) 310-1056 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 994-2120 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.