FCC Consumer Complaints – 5 September 2015
Introduction
A total of 593 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 5 September 2015, this was lower than the 1078 complaints recorded the previous day. Reports were received from 47 states and territories, with Florida recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 593
- States & territories reporting
- 47
- Most common issue
- Telemarketing (including do not call and spoofing) (146)
- Most reported state/territory
- Florida (65)
Where the complaints came from
The 593 complaints recorded on 5 September 2015 originated from 416 cities across 47 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 65 | 11.0% |
| California | 59 | 9.9% |
| New York | 38 | 6.4% |
| Texas | 36 | 6.1% |
| Maryland | 28 | 4.7% |
| Illinois | 26 | 4.4% |
| Pennsylvania | 24 | 4.0% |
| Virginia | 22 | 3.7% |
| Colorado | 18 | 3.0% |
| Georgia | 18 | 3.0% |
| Other states and territories | 259 | 43.7% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 282 complaints. This was followed by Internet, which accounted for 208 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 282 | 47.6% |
| Internet | 208 | 35.1% |
| TV | 72 | 12.1% |
| Radio | 26 | 4.4% |
| Emergency | 4 | 0.7% |
| Accessibility | 1 | 0.2% |
Phone complaints
282 complaints were recorded in this category, representing 47.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 146 | 51.8% |
| Robocalls | 64 | 22.7% |
| Billing | 23 | 8.2% |
| Equipment | 11 | 3.9% |
| Availability (including rural call completion) | 10 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.5% |
| Number Portability (keeping your number if you change providers) | 7 | 2.5% |
| Privacy | 5 | 1.8% |
| Interference (including signal jammers) | 4 | 1.4% |
| Open Internet/Net Neutrality | 4 | 1.4% |
| Junk Faxes | 1 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
208 complaints were recorded in this category, representing 35.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 33.2% |
| Open Internet/Net Neutrality | 55 | 26.4% |
| Availability | 35 | 16.8% |
| Speed | 22 | 10.6% |
| Privacy | 12 | 5.8% |
| Interference | 8 | 3.8% |
| Equipment | 7 | 3.4% |
A broad mix of issues was reported in this category, with Billing, Open Internet/Net Neutrality and Availability among the most common.
TV complaints
72 complaints were recorded in this category, representing 12.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 34.7% |
| Availability | 19 | 26.4% |
| Equipment | 8 | 11.1% |
| Indecency | 8 | 11.1% |
| Interference | 7 | 9.7% |
| Loud Commercials | 3 | 4.2% |
| Open Internet/Net Neutrality | 1 | 1.4% |
| Privacy | 1 | 1.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.