FCC Consumer Complaints – 6 September 2015
Introduction
On 6 September 2015, 344 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 593 complaints recorded the day before. Complaints were reported across 42 states and territories, with Florida slightly ahead of the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 344
- States & territories reporting
- 42
- Most common issue
- Billing (83)
- Most reported state/territory
- Florida (39)
Where the complaints came from
Across 247 cities in 42 states and territories, a total of 344 complaints were recorded on 6 September 2015. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. Despite the overall distribution, a notable concentration at the city level was observed in Maryland, where Frederick accounted for 26 of the 37 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 39 | 11.3% |
| Maryland | 37 | 10.8% |
| Texas | 26 | 7.6% |
| California | 24 | 7.0% |
| New Jersey | 17 | 4.9% |
| Georgia | 15 | 4.4% |
| Colorado | 13 | 3.8% |
| Illinois | 12 | 3.5% |
| Michigan | 12 | 3.5% |
| Pennsylvania | 12 | 3.5% |
| Other states and territories | 137 | 39.8% |
Location highlights
- Complaints in Maryland were heavily concentrated in Frederick, which accounted for the majority of reports within the state.
- Florida had the widest distribution of complaints, with reports originating from 27 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Internet accounted for the largest share, with 139 complaints. This was followed by Phone, which accounted for 129 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Internet | 139 | 40.4% |
| Phone | 129 | 37.5% |
| TV | 37 | 10.8% |
| Radio | 32 | 9.3% |
| Accessibility | 6 | 1.7% |
| Emergency | 1 | 0.3% |
Internet complaints
139 complaints were recorded in this category, representing 40.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 33.8% |
| Open Internet/Net Neutrality | 27 | 19.4% |
| Availability | 24 | 17.3% |
| Speed | 16 | 11.5% |
| Interference | 11 | 7.9% |
| Equipment | 7 | 5.0% |
| Privacy | 7 | 5.0% |
Complaints in this category covered a range of issues, including Billing, Open Internet/Net Neutrality and Availability.
Phone complaints
129 complaints were recorded in this category, representing 37.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 50 | 38.8% |
| Billing | 19 | 14.7% |
| Robocalls | 16 | 12.4% |
| Equipment | 15 | 11.6% |
| Availability (including rural call completion) | 12 | 9.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 4.7% |
| Privacy | 5 | 3.9% |
| Interference (including signal jammers) | 2 | 1.6% |
| Open Internet/Net Neutrality | 2 | 1.6% |
| Junk Faxes | 1 | 0.8% |
| Number Portability (keeping your number if you change providers) | 1 | 0.8% |
Complaints in this category covered a range of issues, including Telemarketing (including do not call and spoofing), Billing and Robocalls.
TV complaints
37 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 45.9% |
| Loud Commercials | 8 | 21.6% |
| Availability | 4 | 10.8% |
| Equipment | 2 | 5.4% |
| Indecency | 2 | 5.4% |
| Interference | 2 | 5.4% |
| Privacy | 2 | 5.4% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
Radio complaints
32 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 27 | 84.4% |
| Indecency | 2 | 6.3% |
| Commercials/Promotions | 1 | 3.1% |
| Equipment | 1 | 3.1% |
| Pirate Radio | 1 | 3.1% |
The largest share of complaints in this category related to Interference and Indecency, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.