FCC Consumer Complaints – 8 September 2015
Introduction
The Federal Communications Commission recorded 1036 consumer complaints on Tuesday, 8 September 2015 relating to telecommunications services, this was higher than the 461 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 392 complaints.
Key statistics
- Total complaints
- 1036
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (392)
- Most reported state/territory
- California (129)
Where the complaints came from
The 1036 complaints recorded on 8 September 2015 were submitted from 694 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 129 | 12.5% |
| Florida | 89 | 8.6% |
| New York | 58 | 5.6% |
| Virginia | 58 | 5.6% |
| Texas | 52 | 5.0% |
| Pennsylvania | 47 | 4.5% |
| Illinois | 46 | 4.4% |
| Georgia | 44 | 4.2% |
| Ohio | 40 | 3.9% |
| New Jersey | 37 | 3.6% |
| Other states and territories | 433 | 41.8% |
Location highlight
Complaints in California were reported across 85 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 745 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 745 | 71.9% |
| Internet | 175 | 16.9% |
| TV | 91 | 8.8% |
| Radio | 20 | 1.9% |
| Emergency | 4 | 0.4% |
| Accessibility | 1 | 0.1% |
Phone complaints
745 complaints were recorded in this category, representing 71.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 392 | 52.6% |
| Robocalls | 175 | 23.5% |
| Billing | 45 | 6.0% |
| Availability (including rural call completion) | 30 | 4.0% |
| Equipment | 22 | 3.0% |
| Number Portability (keeping your number if you change providers) | 22 | 3.0% |
| Junk Faxes | 19 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 17 | 2.3% |
| Privacy | 14 | 1.9% |
| Interference (including signal jammers) | 5 | 0.7% |
| Open Internet/Net Neutrality | 4 | 0.5% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
175 complaints were recorded in this category, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 32.6% |
| Privacy | 32 | 18.3% |
| Availability | 30 | 17.1% |
| Interference | 18 | 10.3% |
| Open Internet/Net Neutrality | 15 | 8.6% |
| Speed | 13 | 7.4% |
| Equipment | 10 | 5.7% |
Complaints in this category covered a range of issues, including Billing, Privacy and Availability.
TV complaints
91 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 44.0% |
| Availability | 17 | 18.7% |
| Equipment | 13 | 14.3% |
| Loud Commercials | 9 | 9.9% |
| Indecency | 4 | 4.4% |
| Interference | 4 | 4.4% |
| Privacy | 3 | 3.3% |
| Open Internet/Net Neutrality | 1 | 1.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.