FCC Consumer Complaints – 9 September 2015
Introduction
On Wednesday, 9 September 2015, the Federal Communications Commission recorded 1200 consumer complaints relating to telecommunications services, this was higher than the 1036 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 465 complaints.
Key statistics
- Total complaints
- 1200
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (465)
- Most reported state/territory
- California (130)
Where the complaints came from
On 9 September 2015, the 1200 complaints recorded by the Federal Communications Commission were reported from 759 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 130 | 10.8% |
| Florida | 117 | 9.8% |
| Texas | 76 | 6.3% |
| New York | 71 | 5.9% |
| Georgia | 57 | 4.8% |
| Pennsylvania | 56 | 4.7% |
| Maryland | 54 | 4.5% |
| Colorado | 44 | 3.7% |
| Illinois | 37 | 3.1% |
| Michigan | 37 | 3.1% |
| Other states and territories | 521 | 43.4% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 832 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 832 | 69.3% |
| Internet | 217 | 18.1% |
| TV | 113 | 9.4% |
| Radio | 26 | 2.2% |
| Accessibility | 7 | 0.6% |
| Emergency | 5 | 0.4% |
Phone complaints
832 complaints were recorded in this category, representing 69.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 465 | 55.9% |
| Robocalls | 180 | 21.6% |
| Availability (including rural call completion) | 42 | 5.0% |
| Billing | 38 | 4.6% |
| Number Portability (keeping your number if you change providers) | 22 | 2.6% |
| Equipment | 21 | 2.5% |
| Privacy | 19 | 2.3% |
| Junk Faxes | 16 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.3% |
| Interference (including signal jammers) | 9 | 1.1% |
| Open Internet/Net Neutrality | 7 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
217 complaints were recorded in this category, representing 18.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 86 | 39.6% |
| Availability | 39 | 18.0% |
| Speed | 31 | 14.3% |
| Privacy | 22 | 10.1% |
| Interference | 16 | 7.4% |
| Open Internet/Net Neutrality | 14 | 6.5% |
| Equipment | 9 | 4.1% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
113 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 56 | 49.6% |
| Availability | 20 | 17.7% |
| Equipment | 17 | 15.0% |
| Indecency | 6 | 5.3% |
| Interference | 6 | 5.3% |
| Loud Commercials | 6 | 5.3% |
| Open Internet/Net Neutrality | 2 | 1.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.