FCC Consumer Complaints – 10 September 2015
Introduction
The Federal Communications Commission recorded 1286 consumer complaints on Thursday, 10 September 2015 relating to telecommunications services, this represented an increase from the 1200 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 482 complaints recorded.
Key statistics
- Total complaints
- 1286
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (482)
- Most reported state/territory
- California (150)
Where the complaints came from
Across 803 cities in 50 states and territories, a total of 1286 complaints were recorded on 10 September 2015. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 150 | 11.7% |
| Florida | 118 | 9.2% |
| Texas | 81 | 6.3% |
| Georgia | 69 | 5.4% |
| New York | 64 | 5.0% |
| Maryland | 60 | 4.7% |
| Pennsylvania | 50 | 3.9% |
| Virginia | 44 | 3.4% |
| Tennessee | 40 | 3.1% |
| Michigan | 39 | 3.0% |
| Other states and territories | 570 | 44.3% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 919 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 919 | 71.5% |
| Internet | 225 | 17.5% |
| TV | 108 | 8.4% |
| Radio | 28 | 2.2% |
| Accessibility | 4 | 0.3% |
| Emergency | 2 | 0.2% |
Phone complaints
919 complaints were recorded in this category, representing 71.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 482 | 52.4% |
| Robocalls | 211 | 23.0% |
| Billing | 54 | 5.9% |
| Number Portability (keeping your number if you change providers) | 50 | 5.4% |
| Availability (including rural call completion) | 36 | 3.9% |
| Equipment | 31 | 3.4% |
| Privacy | 21 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.4% |
| Junk Faxes | 13 | 1.4% |
| Open Internet/Net Neutrality | 4 | 0.4% |
| Interference (including signal jammers) | 2 | 0.2% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
225 complaints were recorded in this category, representing 17.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 31.6% |
| Availability | 53 | 23.6% |
| Speed | 35 | 15.6% |
| Privacy | 21 | 9.3% |
| Open Internet/Net Neutrality | 20 | 8.9% |
| Interference | 19 | 8.4% |
| Equipment | 5 | 2.2% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
TV complaints
108 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 32.4% |
| Availability | 31 | 28.7% |
| Indecency | 15 | 13.9% |
| Equipment | 14 | 13.0% |
| Loud Commercials | 6 | 5.6% |
| Privacy | 5 | 4.6% |
| Interference | 1 | 0.9% |
| Open Internet/Net Neutrality | 1 | 0.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.