FCC Consumer Complaints – 11 September 2015
Introduction
The Federal Communications Commission recorded 1119 consumer complaints on Friday, 11 September 2015 relating to telecommunications services, this represented a decline from the 1286 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 434 complaints.
Key statistics
- Total complaints
- 1119
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (434)
- Most reported state/territory
- California (120)
Where the complaints came from
A total of 1119 complaints were recorded on 11 September 2015, with reports originating from 723 cities in 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 120 | 10.7% |
| Florida | 114 | 10.2% |
| Texas | 78 | 7.0% |
| New York | 63 | 5.6% |
| Maryland | 57 | 5.1% |
| Georgia | 49 | 4.4% |
| Pennsylvania | 46 | 4.1% |
| Virginia | 45 | 4.0% |
| Illinois | 34 | 3.0% |
| Ohio | 34 | 3.0% |
| Other states and territories | 479 | 42.8% |
Location highlight
Complaints in California were reported across 84 cities, the widest spread observed on this date.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 792 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 792 | 70.8% |
| Internet | 173 | 15.5% |
| TV | 120 | 10.7% |
| Radio | 28 | 2.5% |
| Emergency | 4 | 0.4% |
| Accessibility | 2 | 0.2% |
Phone complaints
792 complaints were recorded in this category, representing 70.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 434 | 54.8% |
| Robocalls | 189 | 23.9% |
| Billing | 47 | 5.9% |
| Equipment | 24 | 3.0% |
| Availability (including rural call completion) | 22 | 2.8% |
| Number Portability (keeping your number if you change providers) | 19 | 2.4% |
| Privacy | 17 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.6% |
| Junk Faxes | 12 | 1.5% |
| Interference (including signal jammers) | 11 | 1.4% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
| Open Internet/Net Neutrality | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
173 complaints were recorded in this category, representing 15.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 54 | 31.2% |
| Speed | 30 | 17.3% |
| Availability | 29 | 16.8% |
| Privacy | 18 | 10.4% |
| Equipment | 16 | 9.2% |
| Open Internet/Net Neutrality | 14 | 8.1% |
| Interference | 12 | 6.9% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
TV complaints
120 complaints were recorded in this category, representing 10.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 41 | 34.2% |
| Billing | 39 | 32.5% |
| Loud Commercials | 18 | 15.0% |
| Equipment | 9 | 7.5% |
| Interference | 8 | 6.7% |
| Indecency | 5 | 4.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.