FCC Consumer Complaints – 12 September 2015
Introduction
A total of 548 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 12 September 2015, this represented a decline from the 1119 complaints recorded the previous day. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 176 complaints.
Key statistics
- Total complaints
- 548
- States & territories reporting
- 47
- Most common issue
- Telemarketing (including do not call and spoofing) (176)
- Most reported state/territory
- California (57)
Where the complaints came from
A total of 548 complaints were recorded on 12 September 2015, with reports originating from 408 cities in 47 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 57 | 10.4% |
| Florida | 52 | 9.5% |
| New York | 34 | 6.2% |
| Georgia | 30 | 5.5% |
| Pennsylvania | 30 | 5.5% |
| Illinois | 20 | 3.6% |
| Maryland | 20 | 3.6% |
| Ohio | 19 | 3.5% |
| Connecticut | 18 | 3.3% |
| North Carolina | 17 | 3.1% |
| Other states and territories | 251 | 45.8% |
What the complaints were about
The complaints recorded on this date were spread across 4 complaint categories. The largest number of complaints fell within Phone, which accounted for 329 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 329 | 60.0% |
| Internet | 147 | 26.8% |
| TV | 58 | 10.6% |
| Radio | 14 | 2.6% |
Phone complaints
329 complaints were recorded in this category, representing 60.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 176 | 53.5% |
| Robocalls | 81 | 24.6% |
| Equipment | 16 | 4.9% |
| Billing | 15 | 4.6% |
| Availability (including rural call completion) | 12 | 3.6% |
| Privacy | 11 | 3.3% |
| Number Portability (keeping your number if you change providers) | 10 | 3.0% |
| Interference (including signal jammers) | 3 | 0.9% |
| Open Internet/Net Neutrality | 3 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.6% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
147 complaints were recorded in this category, representing 26.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 28.6% |
| Availability | 37 | 25.2% |
| Speed | 23 | 15.6% |
| Privacy | 18 | 12.2% |
| Open Internet/Net Neutrality | 14 | 9.5% |
| Interference | 7 | 4.8% |
| Equipment | 6 | 4.1% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
58 complaints were recorded in this category, representing 10.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 43.1% |
| Availability | 10 | 17.2% |
| Equipment | 10 | 17.2% |
| Indecency | 6 | 10.3% |
| Loud Commercials | 6 | 10.3% |
| Interference | 1 | 1.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.