FCC Consumer Complaints – 13 September 2015
Introduction
On Sunday, 13 September 2015, the Federal Communications Commission recorded 340 consumer complaints relating to telecommunications services, this represented a decline from the 548 complaints recorded the previous day. The complaints came from 44 states and territories, with Florida reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 340
- States & territories reporting
- 44
- Most common issue
- Telemarketing (including do not call and spoofing) (72)
- Most reported state/territory
- Florida (38)
Where the complaints came from
On 13 September 2015, the 340 complaints recorded by the Federal Communications Commission were reported from 267 cities across 44 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 38 | 11.2% |
| California | 36 | 10.6% |
| Maryland | 25 | 7.4% |
| New York | 19 | 5.6% |
| Pennsylvania | 19 | 5.6% |
| Texas | 19 | 5.6% |
| Georgia | 15 | 4.4% |
| Ohio | 13 | 3.8% |
| Washington | 12 | 3.5% |
| Illinois | 11 | 3.2% |
| Other states and territories | 132 | 38.8% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 151 complaints. This was followed by Internet, which accounted for 87 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 151 | 44.4% |
| Internet | 87 | 25.6% |
| TV | 76 | 22.4% |
| Radio | 24 | 7.1% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
151 complaints were recorded in this category, representing 44.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 72 | 47.7% |
| Billing | 20 | 13.2% |
| Robocalls | 19 | 12.6% |
| Availability (including rural call completion) | 10 | 6.6% |
| Equipment | 9 | 6.0% |
| Interference (including signal jammers) | 5 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.6% |
| Number Portability (keeping your number if you change providers) | 4 | 2.6% |
| Privacy | 4 | 2.6% |
| Junk Faxes | 2 | 1.3% |
| Open Internet/Net Neutrality | 2 | 1.3% |
Telemarketing (including do not call and spoofing) and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
87 complaints were recorded in this category, representing 25.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 28.7% |
| Availability | 21 | 24.1% |
| Open Internet/Net Neutrality | 11 | 12.6% |
| Speed | 10 | 11.5% |
| Privacy | 9 | 10.3% |
| Interference | 6 | 6.9% |
| Equipment | 5 | 5.7% |
A broad mix of issues was reported in this category, with Billing, Availability and Open Internet/Net Neutrality among the most common.
TV complaints
76 complaints were recorded in this category, representing 22.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 30.3% |
| Availability | 15 | 19.7% |
| Loud Commercials | 15 | 19.7% |
| Equipment | 8 | 10.5% |
| Indecency | 7 | 9.2% |
| Interference | 6 | 7.9% |
| Privacy | 2 | 2.6% |
A broad mix of issues was reported in this category, with Billing, Availability and Loud Commercials among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.