FCC Consumer Complaints – 23 September 2015
Introduction
On 23 September 2015, 1300 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1329 complaints the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 490 complaints.
Key statistics
- Total complaints
- 1300
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (490)
- Most reported state/territory
- California (149)
Where the complaints came from
Across 841 cities in 51 states and territories, a total of 1300 complaints were recorded on 23 September 2015. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 149 | 11.5% |
| Florida | 104 | 8.0% |
| Texas | 91 | 7.0% |
| New York | 76 | 5.8% |
| Maryland | 65 | 5.0% |
| Pennsylvania | 57 | 4.4% |
| Georgia | 53 | 4.1% |
| New Jersey | 44 | 3.4% |
| Illinois | 43 | 3.3% |
| Colorado | 42 | 3.2% |
| Other states and territories | 576 | 44.3% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 960 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 960 | 73.8% |
| Internet | 187 | 14.4% |
| TV | 117 | 9.0% |
| Radio | 35 | 2.7% |
| Emergency | 1 | 0.1% |
Phone complaints
960 complaints were recorded in this category, representing 73.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 490 | 51.0% |
| Robocalls | 239 | 24.9% |
| Billing | 65 | 6.8% |
| Number Portability (keeping your number if you change providers) | 57 | 5.9% |
| Availability (including rural call completion) | 30 | 3.1% |
| Privacy | 23 | 2.4% |
| Junk Faxes | 19 | 2.0% |
| Equipment | 18 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.4% |
| Interference (including signal jammers) | 5 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
187 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 58 | 31.0% |
| Availability | 47 | 25.1% |
| Speed | 32 | 17.1% |
| Privacy | 20 | 10.7% |
| Open Internet/Net Neutrality | 12 | 6.4% |
| Equipment | 11 | 5.9% |
| Interference | 7 | 3.7% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
117 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 51.3% |
| Availability | 16 | 13.7% |
| Indecency | 13 | 11.1% |
| Loud Commercials | 12 | 10.3% |
| Equipment | 8 | 6.8% |
| Interference | 5 | 4.3% |
| Privacy | 2 | 1.7% |
| Open Internet/Net Neutrality | 1 | 0.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Radio complaints
35 complaints were recorded in this category, representing 2.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 28 | 80.0% |
| Availability | 2 | 5.7% |
| Indecency | 2 | 5.7% |
| Pirate Radio | 2 | 5.7% |
| Commercials/Promotions | 1 | 2.9% |
Interference and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.