FCC Consumer Complaints – 24 September 2015
Introduction
A total of 1194 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 24 September 2015, complaint volume fell from 1300 complaints the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 479 complaints.
Key statistics
- Total complaints
- 1194
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (479)
- Most reported state/territory
- California (132)
Where the complaints came from
The 1194 complaints recorded on 24 September 2015 were submitted from 774 cities across 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 132 | 11.1% |
| Florida | 109 | 9.1% |
| Texas | 68 | 5.7% |
| New York | 65 | 5.4% |
| Georgia | 60 | 5.0% |
| Pennsylvania | 58 | 4.9% |
| Virginia | 46 | 3.9% |
| Ohio | 42 | 3.5% |
| Illinois | 41 | 3.4% |
| Michigan | 41 | 3.4% |
| Other states and territories | 532 | 44.6% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 875 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 875 | 73.3% |
| Internet | 160 | 13.4% |
| TV | 121 | 10.1% |
| Radio | 31 | 2.6% |
| Emergency | 7 | 0.6% |
Phone complaints
875 complaints were recorded in this category, representing 73.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 479 | 54.7% |
| Robocalls | 218 | 24.9% |
| Billing | 47 | 5.4% |
| Number Portability (keeping your number if you change providers) | 28 | 3.2% |
| Equipment | 22 | 2.5% |
| Availability (including rural call completion) | 21 | 2.4% |
| Privacy | 18 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.7% |
| Junk Faxes | 15 | 1.7% |
| Interference (including signal jammers) | 9 | 1.0% |
| Open Internet/Net Neutrality | 3 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
160 complaints were recorded in this category, representing 13.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 35.6% |
| Availability | 26 | 16.3% |
| Speed | 25 | 15.6% |
| Privacy | 18 | 11.3% |
| Open Internet/Net Neutrality | 15 | 9.4% |
| Interference | 10 | 6.3% |
| Equipment | 9 | 5.6% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
121 complaints were recorded in this category, representing 10.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 29.8% |
| Indecency | 25 | 20.7% |
| Equipment | 23 | 19.0% |
| Availability | 15 | 12.4% |
| Loud Commercials | 15 | 12.4% |
| Interference | 7 | 5.8% |
Complaints in this category covered a range of issues, including Billing, Indecency and Equipment.
Radio complaints
31 complaints were recorded in this category, representing 2.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 23 | 74.2% |
| Pirate Radio | 4 | 12.9% |
| Indecency | 3 | 9.7% |
| Commercials/Promotions | 1 | 3.2% |
Interference and Pirate Radio were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.