FCC Consumer Complaints – 29 September 2015
Introduction
A total of 1223 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 29 September 2015, this represented an increase from the 1211 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 446 complaints recorded.
Key statistics
- Total complaints
- 1223
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (446)
- Most reported state/territory
- California (135)
Where the complaints came from
On 29 September 2015, the 1223 complaints recorded by the Federal Communications Commission were reported from 801 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 135 | 11.0% |
| Florida | 111 | 9.1% |
| Texas | 90 | 7.4% |
| Georgia | 63 | 5.2% |
| New York | 57 | 4.7% |
| Virginia | 48 | 3.9% |
| Pennsylvania | 43 | 3.5% |
| Colorado | 41 | 3.4% |
| New Jersey | 41 | 3.4% |
| Maryland | 40 | 3.3% |
| Other states and territories | 553 | 45.2% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 883 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 883 | 72.2% |
| Internet | 206 | 16.8% |
| TV | 94 | 7.7% |
| Radio | 29 | 2.4% |
| Emergency | 6 | 0.5% |
| Accessibility | 5 | 0.4% |
Phone complaints
883 complaints were recorded in this category, representing 72.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 446 | 50.5% |
| Robocalls | 214 | 24.2% |
| Billing | 62 | 7.0% |
| Availability (including rural call completion) | 35 | 4.0% |
| Equipment | 28 | 3.2% |
| Number Portability (keeping your number if you change providers) | 26 | 2.9% |
| Privacy | 23 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 18 | 2.0% |
| Junk Faxes | 11 | 1.2% |
| Open Internet/Net Neutrality | 10 | 1.1% |
| Interference (including signal jammers) | 7 | 0.8% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
206 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 35.0% |
| Open Internet/Net Neutrality | 31 | 15.0% |
| Availability | 29 | 14.1% |
| Speed | 28 | 13.6% |
| Privacy | 23 | 11.2% |
| Interference | 18 | 8.7% |
| Equipment | 5 | 2.4% |
Complaints in this category covered a range of issues, including Billing, Open Internet/Net Neutrality and Availability.
TV complaints
94 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 40.4% |
| Equipment | 17 | 18.1% |
| Availability | 13 | 13.8% |
| Indecency | 10 | 10.6% |
| Interference | 9 | 9.6% |
| Loud Commercials | 6 | 6.4% |
| Privacy | 1 | 1.1% |
Billing accounted for the largest share of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.