FCC Consumer Complaints – 28 September 2015
Introduction
The Federal Communications Commission recorded 1211 consumer complaints on Monday, 28 September 2015 relating to telecommunications services, complaint volume increased from 323 complaints the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 424 complaints.
Key statistics
- Total complaints
- 1211
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (424)
- Most reported state/territory
- California (134)
Where the complaints came from
Across 782 cities in 50 states and territories, a total of 1211 complaints were recorded on 28 September 2015. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 134 | 11.1% |
| Florida | 108 | 8.9% |
| Texas | 82 | 6.8% |
| Maryland | 73 | 6.0% |
| New York | 72 | 5.9% |
| Georgia | 61 | 5.0% |
| Pennsylvania | 56 | 4.6% |
| Illinois | 51 | 4.2% |
| Michigan | 41 | 3.4% |
| Colorado | 35 | 2.9% |
| Other states and territories | 496 | 41.0% |
Location highlight
California had the widest distribution of complaints, with reports originating from 90 different cities.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 840 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 840 | 69.4% |
| Internet | 192 | 15.9% |
| TV | 114 | 9.4% |
| Radio | 55 | 4.5% |
| Accessibility | 6 | 0.5% |
| Emergency | 4 | 0.3% |
Phone complaints
840 complaints were recorded in this category, representing 69.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 424 | 50.5% |
| Robocalls | 191 | 22.7% |
| Billing | 72 | 8.6% |
| Number Portability (keeping your number if you change providers) | 40 | 4.8% |
| Availability (including rural call completion) | 36 | 4.3% |
| Equipment | 26 | 3.1% |
| Privacy | 22 | 2.6% |
| Junk Faxes | 13 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.8% |
| Open Internet/Net Neutrality | 5 | 0.6% |
| Interference (including signal jammers) | 3 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
192 complaints were recorded in this category, representing 15.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 54 | 28.1% |
| Availability | 41 | 21.4% |
| Privacy | 27 | 14.1% |
| Open Internet/Net Neutrality | 23 | 12.0% |
| Speed | 21 | 10.9% |
| Equipment | 16 | 8.3% |
| Interference | 10 | 5.2% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Privacy.
TV complaints
114 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 45.6% |
| Availability | 19 | 16.7% |
| Equipment | 12 | 10.5% |
| Loud Commercials | 12 | 10.5% |
| Indecency | 10 | 8.8% |
| Interference | 6 | 5.3% |
| Open Internet/Net Neutrality | 2 | 1.8% |
| Privacy | 1 | 0.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Radio complaints
55 complaints were recorded in this category, representing 4.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 48 | 87.3% |
| Availability | 3 | 5.5% |
| Commercials/Promotions | 1 | 1.8% |
| Equipment | 1 | 1.8% |
| Indecency | 1 | 1.8% |
| Pirate Radio | 1 | 1.8% |
Interference and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.