FCC Consumer Complaints – 27 September 2015
Introduction
A total of 323 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 27 September 2015, this was lower than the 557 complaints recorded the previous day. The complaints came from 44 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 323
- States & territories reporting
- 44
- Most common issue
- Telemarketing (including do not call and spoofing) (58)
- Most reported state/territory
- California (47)
Where the complaints came from
Reports recorded on 27 September 2015 show 323 complaints originating from 249 cities across 44 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 47 | 14.6% |
| Florida | 36 | 11.1% |
| Maryland | 24 | 7.4% |
| Texas | 23 | 7.1% |
| New York | 18 | 5.6% |
| Georgia | 16 | 5.0% |
| Michigan | 13 | 4.0% |
| New Jersey | 13 | 4.0% |
| Virginia | 13 | 4.0% |
| Pennsylvania | 11 | 3.4% |
| Other states and territories | 109 | 33.7% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 140 complaints. This was followed by Internet, which accounted for 82 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 140 | 43.3% |
| Internet | 82 | 25.4% |
| TV | 63 | 19.5% |
| Radio | 28 | 8.7% |
| Emergency | 8 | 2.5% |
| Accessibility | 2 | 0.6% |
Phone complaints
140 complaints were recorded in this category, representing 43.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 58 | 41.4% |
| Robocalls | 35 | 25.0% |
| Billing | 16 | 11.4% |
| Equipment | 9 | 6.4% |
| Interference (including signal jammers) | 5 | 3.6% |
| Privacy | 5 | 3.6% |
| Availability (including rural call completion) | 4 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 3 | 2.1% |
| Number Portability (keeping your number if you change providers) | 2 | 1.4% |
| Junk Faxes | 1 | 0.7% |
| Open Internet/Net Neutrality | 1 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.7% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
82 complaints were recorded in this category, representing 25.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 31.7% |
| Speed | 16 | 19.5% |
| Open Internet/Net Neutrality | 14 | 17.1% |
| Availability | 10 | 12.2% |
| Interference | 6 | 7.3% |
| Privacy | 6 | 7.3% |
| Equipment | 4 | 4.9% |
The remaining complaints in this category were spread across several issues, including Billing, Speed and Open Internet/Net Neutrality.
TV complaints
63 complaints were recorded in this category, representing 19.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 22.2% |
| Indecency | 13 | 20.6% |
| Loud Commercials | 13 | 20.6% |
| Availability | 10 | 15.9% |
| Equipment | 7 | 11.1% |
| Interference | 3 | 4.8% |
| Privacy | 3 | 4.8% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.