FCC Consumer Complaints – 1 November 2015
Introduction
The Federal Communications Commission recorded 429 consumer complaints on Sunday, 1 November 2015 relating to telecommunications services, complaint volume fell from 643 complaints the previous day. The complaints came from 42 states and territories, with Florida reporting a modestly higher count than the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 429
- States & territories reporting
- 42
- Most common issue
- Billing (101)
- Most reported state/territory
- Florida (62)
Where the complaints came from
The 429 complaints recorded on 1 November 2015 originated from 309 cities across 42 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 62 | 14.5% |
| California | 47 | 11.0% |
| Georgia | 38 | 8.9% |
| Tennessee | 26 | 6.1% |
| Maryland | 20 | 4.7% |
| Texas | 18 | 4.2% |
| Pennsylvania | 16 | 3.7% |
| Illinois | 14 | 3.3% |
| Minnesota | 14 | 3.3% |
| New Jersey | 13 | 3.0% |
| Other states and territories | 161 | 37.5% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Internet accounted for the largest share, with 202 complaints. This was followed by Phone, which accounted for 146 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Internet | 202 | 47.1% |
| Phone | 146 | 34.0% |
| TV | 52 | 12.1% |
| Radio | 21 | 4.9% |
| Emergency | 5 | 1.2% |
| Accessibility | 3 | 0.7% |
Internet complaints
202 complaints were recorded in this category, representing 47.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 71 | 35.1% |
| Billing | 68 | 33.7% |
| Availability | 26 | 12.9% |
| Speed | 17 | 8.4% |
| Interference | 8 | 4.0% |
| Privacy | 7 | 3.5% |
| Equipment | 5 | 2.5% |
Open Internet/Net Neutrality and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Phone complaints
146 complaints were recorded in this category, representing 34.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 50 | 34.2% |
| Robocalls | 38 | 26.0% |
| Billing | 21 | 14.4% |
| Equipment | 15 | 10.3% |
| Availability (including rural call completion) | 7 | 4.8% |
| Privacy | 6 | 4.1% |
| Open Internet/Net Neutrality | 3 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.4% |
| Interference (including signal jammers) | 2 | 1.4% |
| Junk Faxes | 1 | 0.7% |
| Number Portability (keeping your number if you change providers) | 1 | 0.7% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
52 complaints were recorded in this category, representing 12.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 11 | 21.2% |
| Equipment | 11 | 21.2% |
| Indecency | 10 | 19.2% |
| Availability | 9 | 17.3% |
| Loud Commercials | 8 | 15.4% |
| Interference | 2 | 3.8% |
| Open Internet/Net Neutrality | 1 | 1.9% |
Complaints in this category covered a range of issues, including Billing, Equipment and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.