FCC Consumer Complaints – 2 November 2015
Introduction
The Federal Communications Commission recorded 1348 consumer complaints on 2 November 2015 relating to telecommunications services, this was higher than the 429 complaints recorded the day before. Complaints were reported across 52 states and territories, with Florida slightly ahead of the other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1348
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (334)
- Most reported state/territory
- Florida (144)
Where the complaints came from
Across 818 cities in 52 states and territories, a total of 1348 complaints were recorded on 2 November 2015. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 144 | 10.7% |
| Georgia | 140 | 10.4% |
| California | 112 | 8.3% |
| Texas | 90 | 6.7% |
| Tennessee | 74 | 5.5% |
| Maryland | 60 | 4.5% |
| New York | 53 | 3.9% |
| Illinois | 47 | 3.5% |
| Pennsylvania | 47 | 3.5% |
| Massachusetts | 38 | 2.8% |
| Other states and territories | 543 | 40.3% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 714 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 714 | 53.0% |
| Internet | 472 | 35.0% |
| TV | 110 | 8.2% |
| Radio | 42 | 3.1% |
| Emergency | 8 | 0.6% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
714 complaints were recorded in this category, representing 53.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 334 | 46.8% |
| Robocalls | 179 | 25.1% |
| Billing | 64 | 9.0% |
| Number Portability (keeping your number if you change providers) | 32 | 4.5% |
| Availability (including rural call completion) | 27 | 3.8% |
| Junk Faxes | 25 | 3.5% |
| Equipment | 24 | 3.4% |
| Privacy | 9 | 1.3% |
| Interference (including signal jammers) | 8 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.0% |
| Open Internet/Net Neutrality | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
472 complaints were recorded in this category, representing 35.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 158 | 33.5% |
| Billing | 152 | 32.2% |
| Availability | 79 | 16.7% |
| Speed | 31 | 6.6% |
| Interference | 28 | 5.9% |
| Privacy | 18 | 3.8% |
| Equipment | 6 | 1.3% |
Open Internet/Net Neutrality and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
110 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 40.0% |
| Availability | 33 | 30.0% |
| Loud Commercials | 15 | 13.6% |
| Equipment | 10 | 9.1% |
| Indecency | 5 | 4.5% |
| Interference | 3 | 2.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Radio complaints
42 complaints were recorded in this category, representing 3.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 34 | 81.0% |
| Availability | 3 | 7.1% |
| Indecency | 3 | 7.1% |
| Equipment | 1 | 2.4% |
| Pirate Radio | 1 | 2.4% |
Interference and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.