FCC Consumer Complaints – 3 November 2015
Introduction
The Federal Communications Commission recorded 1363 consumer complaints on 3 November 2015 relating to telecommunications services, this represented an increase from the 1348 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1363
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (438)
- Most reported state/territory
- California (182)
Where the complaints came from
Reports recorded on 3 November 2015 show 1363 complaints originating from 876 cities across 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 182 | 13.4% |
| Florida | 120 | 8.8% |
| Texas | 94 | 6.9% |
| New York | 69 | 5.1% |
| Georgia | 60 | 4.4% |
| Pennsylvania | 47 | 3.4% |
| Illinois | 45 | 3.3% |
| Virginia | 43 | 3.2% |
| Maryland | 41 | 3.0% |
| Washington | 39 | 2.9% |
| Other states and territories | 623 | 45.7% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 870 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 870 | 63.8% |
| Internet | 364 | 26.7% |
| TV | 98 | 7.2% |
| Radio | 27 | 2.0% |
| Request for Dispute Assistance | 2 | 0.1% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
870 complaints were recorded in this category, representing 63.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 438 | 50.3% |
| Robocalls | 221 | 25.4% |
| Billing | 82 | 9.4% |
| Privacy | 26 | 3.0% |
| Availability (including rural call completion) | 25 | 2.9% |
| Equipment | 22 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 18 | 2.1% |
| Number Portability (keeping your number if you change providers) | 15 | 1.7% |
| Junk Faxes | 11 | 1.3% |
| Interference (including signal jammers) | 7 | 0.8% |
| Open Internet/Net Neutrality | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
364 complaints were recorded in this category, representing 26.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 107 | 29.4% |
| Billing | 97 | 26.6% |
| Open Internet/Net Neutrality | 60 | 16.5% |
| Speed | 47 | 12.9% |
| Privacy | 22 | 6.0% |
| Interference | 20 | 5.5% |
| Equipment | 11 | 3.0% |
Complaints in this category covered a range of issues, including Availability, Billing and Open Internet/Net Neutrality.
TV complaints
98 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 42.9% |
| Loud Commercials | 15 | 15.3% |
| Availability | 13 | 13.3% |
| Equipment | 11 | 11.2% |
| Indecency | 8 | 8.2% |
| Interference | 7 | 7.1% |
| Privacy | 2 | 2.0% |
Billing was the most commonly reported issue in this category, while other issues occurred less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.