FCC Consumer Complaints – 4 November 2015
Introduction
On 4 November 2015, the Federal Communications Commission recorded 2071 consumer complaints relating to telecommunications services, this represented an increase from the 1363 complaints recorded the previous day. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 2071
- States & territories reporting
- 53
- Most common issue
- Billing (489)
- Most reported state/territory
- California (224)
Where the complaints came from
Across 1126 cities in 53 states and territories, a total of 2071 complaints were recorded on 4 November 2015. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A notable concentration at the city level was observed in Louisiana, where Shreveport accounted for 37 of the 61 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 224 | 10.8% |
| Florida | 183 | 8.8% |
| Georgia | 115 | 5.6% |
| Texas | 109 | 5.3% |
| Tennessee | 108 | 5.2% |
| Pennsylvania | 105 | 5.1% |
| Illinois | 83 | 4.0% |
| Maryland | 67 | 3.2% |
| New York | 62 | 3.0% |
| Louisiana | 61 | 2.9% |
| Other states and territories | 949 | 45.8% |
Location highlight
A large share of complaints in Louisiana originated from Shreveport, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Internet, which accounted for 1021 reports. This was followed by Phone, which accounted for 913 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Internet | 1021 | 49.3% |
| Phone | 913 | 44.1% |
| TV | 105 | 5.1% |
| Radio | 27 | 1.3% |
| Emergency | 4 | 0.2% |
| Accessibility | 1 | 0.0% |
Internet complaints
1021 complaints were recorded in this category, representing 49.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 401 | 39.3% |
| Billing | 341 | 33.4% |
| Availability | 133 | 13.0% |
| Speed | 74 | 7.2% |
| Interference | 45 | 4.4% |
| Privacy | 21 | 2.1% |
| Equipment | 6 | 0.6% |
Open Internet/Net Neutrality and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Phone complaints
913 complaints were recorded in this category, representing 44.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 469 | 51.4% |
| Robocalls | 192 | 21.0% |
| Billing | 102 | 11.2% |
| Availability (including rural call completion) | 33 | 3.6% |
| Number Portability (keeping your number if you change providers) | 26 | 2.8% |
| Equipment | 24 | 2.6% |
| Junk Faxes | 23 | 2.5% |
| Privacy | 20 | 2.2% |
| Interference (including signal jammers) | 9 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.9% |
| Open Internet/Net Neutrality | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
105 complaints were recorded in this category, representing 5.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 43.8% |
| Loud Commercials | 19 | 18.1% |
| Equipment | 12 | 11.4% |
| Availability | 11 | 10.5% |
| Indecency | 11 | 10.5% |
| Interference | 3 | 2.9% |
| Open Internet/Net Neutrality | 2 | 1.9% |
| Privacy | 1 | 1.0% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.