FCC Consumer Complaints – 7 November 2015
Introduction
On 7 November 2015, the Federal Communications Commission recorded 761 consumer complaints relating to telecommunications services, complaint volume fell from 1846 complaints the previous day. Complaints were reported across 49 states and territories, with Florida slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 761
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (177)
- Most reported state/territory
- Florida (85)
Where the complaints came from
Across 522 cities in 49 states and territories, a total of 761 complaints were recorded on 7 November 2015. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 85 | 11.2% |
| California | 72 | 9.5% |
| Georgia | 45 | 5.9% |
| New York | 40 | 5.3% |
| Maryland | 39 | 5.1% |
| Texas | 39 | 5.1% |
| Pennsylvania | 35 | 4.6% |
| Washington | 30 | 3.9% |
| Tennessee | 28 | 3.7% |
| Virginia | 28 | 3.7% |
| Other states and territories | 320 | 42.0% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 362 reports. This was followed by Internet, which accounted for 290 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 362 | 47.6% |
| Internet | 290 | 38.1% |
| TV | 74 | 9.7% |
| Radio | 30 | 3.9% |
| Emergency | 4 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
362 complaints were recorded in this category, representing 47.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 177 | 48.9% |
| Robocalls | 89 | 24.6% |
| Billing | 42 | 11.6% |
| Privacy | 13 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 12 | 3.3% |
| Equipment | 10 | 2.8% |
| Number Portability (keeping your number if you change providers) | 9 | 2.5% |
| Availability (including rural call completion) | 6 | 1.7% |
| Interference (including signal jammers) | 3 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
290 complaints were recorded in this category, representing 38.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 101 | 34.8% |
| Open Internet/Net Neutrality | 87 | 30.0% |
| Availability | 35 | 12.1% |
| Speed | 29 | 10.0% |
| Privacy | 20 | 6.9% |
| Interference | 13 | 4.5% |
| Equipment | 5 | 1.7% |
Billing and Open Internet/Net Neutrality accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
74 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 35.1% |
| Availability | 17 | 23.0% |
| Equipment | 9 | 12.2% |
| Loud Commercials | 8 | 10.8% |
| Indecency | 7 | 9.5% |
| Interference | 4 | 5.4% |
| Privacy | 2 | 2.7% |
| Open Internet/Net Neutrality | 1 | 1.4% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Equipment.
Radio complaints
30 complaints were recorded in this category, representing 3.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 24 | 80.0% |
| Availability | 4 | 13.3% |
| Indecency | 2 | 6.7% |
Interference and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.