FCC Consumer Complaints – 13 November 2015
Introduction
A total of 1160 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 13 November 2015, complaint volume increased from 1113 complaints the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 432 complaints.
Key statistics
- Total complaints
- 1160
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (432)
- Most reported state/territory
- California (142)
Where the complaints came from
The 1160 complaints recorded on 13 November 2015 originated from 769 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 142 | 12.2% |
| Florida | 102 | 8.8% |
| Texas | 77 | 6.6% |
| New York | 74 | 6.4% |
| Illinois | 54 | 4.7% |
| Pennsylvania | 46 | 4.0% |
| Maryland | 43 | 3.7% |
| Washington | 43 | 3.7% |
| Georgia | 38 | 3.3% |
| Virginia | 38 | 3.3% |
| Other states and territories | 495 | 42.7% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 871 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 871 | 75.1% |
| Internet | 165 | 14.2% |
| TV | 96 | 8.3% |
| Radio | 25 | 2.2% |
| Accessibility | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
871 complaints were recorded in this category, representing 75.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 432 | 49.6% |
| Robocalls | 213 | 24.5% |
| Billing | 90 | 10.3% |
| Junk Faxes | 27 | 3.1% |
| Number Portability (keeping your number if you change providers) | 27 | 3.1% |
| Availability (including rural call completion) | 26 | 3.0% |
| Privacy | 19 | 2.2% |
| Equipment | 17 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.3% |
| Interference (including signal jammers) | 5 | 0.6% |
| Open Internet/Net Neutrality | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
165 complaints were recorded in this category, representing 14.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 28.5% |
| Availability | 38 | 23.0% |
| Open Internet/Net Neutrality | 28 | 17.0% |
| Privacy | 19 | 11.5% |
| Speed | 16 | 9.7% |
| Equipment | 9 | 5.5% |
| Interference | 8 | 4.8% |
Complaints in this category covered a range of issues, including Billing, Availability and Open Internet/Net Neutrality.
TV complaints
96 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 32.3% |
| Indecency | 22 | 22.9% |
| Availability | 21 | 21.9% |
| Loud Commercials | 7 | 7.3% |
| Equipment | 6 | 6.3% |
| Interference | 4 | 4.2% |
| Open Internet/Net Neutrality | 2 | 2.1% |
| Privacy | 2 | 2.1% |
Complaints in this category covered a range of issues, including Billing, Indecency and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.