FCC Consumer Complaints – 14 November 2015
Introduction
The Federal Communications Commission recorded 490 consumer complaints on Saturday, 14 November 2015 relating to telecommunications services, complaint volume fell from 1160 complaints the previous day. Reports were received from 44 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 490
- States & territories reporting
- 44
- Most common issue
- Telemarketing (including do not call and spoofing) (162)
- Most reported state/territory
- California (61)
Where the complaints came from
The 490 complaints recorded on 14 November 2015 were submitted from 381 cities across 44 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 61 | 12.4% |
| Texas | 39 | 8.0% |
| New York | 38 | 7.8% |
| Florida | 35 | 7.1% |
| Arizona | 24 | 4.9% |
| North Carolina | 21 | 4.3% |
| Maryland | 17 | 3.5% |
| Illinois | 16 | 3.3% |
| New Jersey | 16 | 3.3% |
| Georgia | 15 | 3.1% |
| Other states and territories | 208 | 42.4% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 323 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 323 | 65.9% |
| Internet | 99 | 20.2% |
| TV | 56 | 11.4% |
| Radio | 7 | 1.4% |
| Accessibility | 5 | 1.0% |
Phone complaints
323 complaints were recorded in this category, representing 65.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 162 | 50.2% |
| Robocalls | 77 | 23.8% |
| Billing | 35 | 10.8% |
| Privacy | 14 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 10 | 3.1% |
| Equipment | 10 | 3.1% |
| Availability (including rural call completion) | 7 | 2.2% |
| Number Portability (keeping your number if you change providers) | 4 | 1.2% |
| Interference (including signal jammers) | 2 | 0.6% |
| Open Internet/Net Neutrality | 1 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
99 complaints were recorded in this category, representing 20.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 30.3% |
| Availability | 19 | 19.2% |
| Privacy | 15 | 15.2% |
| Speed | 14 | 14.1% |
| Open Internet/Net Neutrality | 12 | 12.1% |
| Interference | 5 | 5.1% |
| Equipment | 4 | 4.0% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Privacy.
TV complaints
56 complaints were recorded in this category, representing 11.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 35.7% |
| Indecency | 13 | 23.2% |
| Availability | 9 | 16.1% |
| Loud Commercials | 7 | 12.5% |
| Equipment | 5 | 8.9% |
| Interference | 1 | 1.8% |
| Privacy | 1 | 1.8% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.